Call Center Supervisor Jobs in Nashville
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Search Results - Call Center Supervisor Jobs in Nashville
Koniag Government Services-Nashville-
Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Swing Shift) to support the daily operations of our IT Call Center serving government clients in the Nashville, Tennessee area...
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Koniag Government Services-Nashville-
Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving government clients in the Nashville, Tennessee area...
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Koniag Government Services-Nashville-
Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Mornings) to support the daily operations of our IT Call Center serving government clients in the Nashville, Tennessee area...
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Koniag Government Services-Nashville-
Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving government clients in the Nashville, Tennessee area...
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Koniag Government Services-Nashville-
of comprehensive training programs supporting IT Call Center operations. This individual will work closely with the Call Center Operations Manager, program leadership, supervisors, and subject matter experts to assess training needs, develop instructional content...
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Koniag Government Services-Nashville-
technical assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part of a collaborative call center team under the direction of a Call Center Supervisor, following established procedures and service...
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Koniag Government Services-Nashville-
support, providing frontline technical assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part of a collaborative call center team under the direction of a Call Center Supervisor, following...
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Koniag Government Services-Nashville-
support, providing frontline technical assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part of a collaborative call center team under the direction of a Call Center Supervisor, following...
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Koniag Government Services-Nashville-
and service quality. * Lead, mentor, and manage a team of call center supervisors, team leads, and IT support specialists, fostering a culture of accountability, continuous improvement, and customer service excellence. * Oversee workforce planning, staffing...
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Koniag Government Services-Nashville-
consistency and accuracy across all program reporting functions. * Collaborate with call center supervisors, team leads, and the Operations Manager to validate data accuracy, reconcile reporting discrepancies, and ensure operational data inputs are captured...
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Koniag Government Services-Nashville-
recommendations. * Assist in the development and maintenance of standard operating procedures (SOPs), knowledge base articles, and operational documentation to ensure accuracy and currency. * Coordinate with call center supervisors and team leads to gather...
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Koniag Government Services-Nashville-
and data visualization products under the direction of senior analytical staff, ensuring all outputs reflect current and accurate program data. * Coordinate with call center supervisors and team leads to gather operational data inputs, validate data...
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Koniag Government Services-Nashville-
Collaborate with call center supervisors, team leads, and the Operations Manager to validate data accuracy, reconcile reporting discrepancies, and ensure operational inputs are captured consistently across all shifts. * Manage and maintain program action item...
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Koniag Government Services-Nashville-
trends and working with team leads to implement corrective actions when performance thresholds are not met. * Assist in the management and mentorship of call center supervisors, team leads, and IT support staff, promoting a culture of accountability...
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