Call Monitoring Jobs
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Search Results - Call Monitoring Jobs
Mandarich Law Group, LLP-Chicago-workable.com-
Mandarich Law Group is one of the country's leading creditor's right law firm with offices in CA, IL, NY, MI, OH, GA, and FL.
We are currently seeking a Call Monitoring Specialist for our downtown Chicago office. This is a full-time non-exempt...
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Robert Half-Manchester-
coaching, and continuous development.
Day-to-Day Responsibilities
• Provide daily oversight and support to a team of Collections Representatives
• Monitor calls for quality, compliance, and effectiveness, ensuring adherence to policies and performance...
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Mitchell1-San Diego-
and cross-functional stakeholders.
• Use key metrics and leading indicators to understand performance, identify root causes, and prioritize initiatives.
• Develop, execute, and report on retention and save campaigns.
• Conduct regular call monitoring...
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TRC Talent Solutions-Johns Creek (GA)-
monitoring
• Call Queue Management
Roles and Responsibilities:
• Manage call queues and monitor service levels consistently.
• Jump in to handle escalations with grace, patience, and composure.
• Ensure adherence to schedules, even on Fridays.
• Celebrate...
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Pencor Services, Inc.-Lehighton-mindmatch.ai-
teams, and communities
Key Responsibilities Include
Voice of Customer (VoC) Ownership
Own and manage all customer survey results, including CSAT and post-interaction surveys (calls, chats, and other channels)
Monitor survey feedback daily to identify...
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Mitchell1-San Diego-
functional stakeholders.
• Use key metrics and leading indicators to understand performance, identify root causes, and prioritize initiatives.
• Develop, execute, and report on retention and save campaigns.
• Conduct regular call monitoring and customer...
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Blackstone Consulting, Inc.-Denver-
and maintain refresher training programs focused on incident response, systems usage, and situational awareness.
• Conduct quality assurance reviews, call monitoring, and system audits to identify training gaps.
• Partner with the ESOC Manager and Learning...
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Securitas Security Services USA, Inc.-Charlotte-mindmatch.ai-
Use quality monitoring system to compile and track performance at individual level. Ensure that departmental standards regarding quality and productivity are maintained. Perform remote, concurrent, and side-by-side call monitoring reviews.
Report trend...
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Harvard Resource Solutions LLC-Troy (MI)-
and metrics.
• Lead team to uphold the service promises, mission, vision, goals, productivity standards. Train the team to ensure they maintain up to date product knowledge.
• Conduct call monitoring and provide regular written and verbal feedback.
• Respond...
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Plainsboro-pharmiweb.jobs-
Perform reconciliations, call monitoring, and assist with database configuration requests.
• Identify trends, recommend process improvements, and support implementation of corrective actions.
• Serve as a Subject Matter Expert during audits...
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United States-icims.com-
stakeholders to optimize staffing, improve processes, and sustain 24/7 service reliability.
Responsibilities:
1. Lead daily performance of frontline teams, ensuring quality, productivity, and service standards
2. Conduct audits, call monitoring...
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ITech Recruiting-New York-smartsearchonline.com-
Responsibilities:
• Logging of customer support calls received via telephone or e-mail
• Administration of royalblue financial’s HelpDesk static data and reports
• Production of support statistics
• Support call monitoring
• General support administration
Skills...
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Top Talent Hiring-Henderson-careers-page.com-
they escalate
• Maintain accurate records and report on key fulfillment metrics
Customer Service Quality Control
• Conduct daily QC reviews of the CS call center — including live and recorded call monitoring
• Review inbound and outbound CS emails for accuracy...
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City National Bank-Los Angeles-
Provide feedback to colleagues to successfully deliver a premier client experience through exceptional customer service and optimal efficiency.
• Participates in the design of call monitoring formats and quality standards.
• Prepares and analyzes internal...
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Harvard Resource Solutions LLC-Troy (MI)-
to uphold the service promises, mission, vision, goals, productivity standards. Train the team to ensure they maintain up to date product knowledge.
• Conduct call monitoring and provide regular written and verbal feedback.
• Respond to member questions...
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