Call Monitoring Jobs
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Search Results - Call Monitoring Jobs
Randstad-Irving
Call Monitoring: Conduct thorough call monitoring to ensure agents consistently utilize expected call soft skills and adhere to program-related processes and compliance standards.
• Problem Resolution: Independently apply advanced skills and in-depth...
randstadusa.com -
Dunhill Professional Search-Dallas
finding the root cause of quality problems and helping agents and managers improve. Responsibilities: * Monitor customer calls for timeliness, active listening, issue identification, correct hold handling, professionalism, compliance and resolution...
J.P. Morgan-Westerville (OH)
Client Development Professionals, including performing call monitoring reviews to ensure quality interactions
• Set the tone of commitment to diversity and inclusion
• Create a culture of risk and control that acts with appropriate understanding...
Koniag Government Services-Nashville
by analyzing call monitoring data, ticket quality scores, and customer feedback trends to identify systemic quality issues and coaching opportunities. * Respond to ad hoc data requests from program leadership and government stakeholders, delivering accurate...
Ameriprise Financial-Minneapolis
performance. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed.
• Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking...
mindmatch.ai -
1 similar job: Charlotte
Behavioral Health Response-Scottsdale
a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.
• Develop and execute the contact center’s...
Ameriprise Financial-Las Vegas
performance. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed.
• Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking...
mindmatch.ai -
Behavioral Health Response-Phoenix
a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.
• Develop and execute the contact center’s...
Bridge Legal-Chicago
program by leveraging AI and technology to improve call monitoring, coaching, quality assurance, and the overall learning experience. AI won't replace great coaching—it will help make it more scalable, personalized, and impactful.
If you're passionate...
United States
and operational processes meet business, regulatory, and customer experience standards.
The QAC Analyst leads the use of speech analytics to monitor customer interactions at scale, combining interaction insights with call monitoring, process testing...
icims.com -
Bridge Legal-Evanston (IL)
program by leveraging AI and technology to improve call monitoring, coaching, quality assurance, and the overall learning experience. AI won't replace great coaching—it will help make it more scalable, personalized, and impactful.
If you're passionate...
1 similar job: Oak Park
Remote
Address operational and customer issues, including leadership channel inquiries and customer escalations, ensuring professional and timely resolution.
• Conduct call monitoring to evaluate interactions, identify improvement opportunities, and support team...
jdatsg.com -
Talentify-San Francisco
In this position, you monitor AI-led conversations between healthcare representatives and insurance agents, guide the AI by selecting accurate prompts and next steps, and seamlessly take over calls when human interaction is required.
You play a critical role...
appcast.io -
1 similar job: Plymouth
American Consumer Credit Counseling-Remote
with professionalism, empathy, and sound judgment.
• Monitor key department metrics such as call abandon rates, task turnaround time, and client satisfaction trends.
• Assign and track team projects, ensuring ownership, follow-through, and alignment with team goals...
workable.com -
Randstad-Lewisville
Are you a detail-oriented customer quality professional looking for a rewarding work-from-home role in specialty healthcare monitoring? We are seeking a dedicated Call Handling & Performance Monitoring Specialist to join our team!
In this remote...
randstadusa.com -
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