Contact Center Jobs in Charleston
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Search Results - Contact Center Jobs in Charleston
ICF-Charleston-
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
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Miratech Group-Charleston-
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
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Infosys Technologies-Charleston-
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
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UnitedHealth Group-Charleston-
Overview
In this role, you will lead horizontal AI, analytics, and reporting initiatives across multiple CCT workstreams within the enterprise Contact Center Transformation. You drive AI model development, performance measurement, and value...
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Miratech Group-Charleston-
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
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UnitedHealth Group-Charleston-
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
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Green Key Resources-Charleston-
modeling and analytics tasks
Key requirements
• Bachelor's degree in Computer Science, Information Technology, or related field
• 12+ years in analytics, data science, or related fields
• 5+ years in senior-level roles
• Expertise in contact center data...
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Miratech Group-Charleston-
JWT, secure API design
• Experience with Kafka, RabbitMQ or similar messaging systems
• Familiarity with Kubernetes, cloud platforms, observability tooling and secure software delivery practices
• Nice to have: WFM/CX or contact center domain...
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Miratech Group-Charleston-
Overview
In this role, you will help build an enterprise-scale Workforce Management platform that forecasts, schedules, and optimizes contact center operations. You’ll work across frontend, backend, and integration layers to deliver scalable...
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Miratech Group-Charleston-
Overview
In this role you will design and deliver an enterprise-scale Workforce Management platform that supports forecasting, capacity planning, scheduling, and real-time adherence in contact centers. You will work within the Workforce Management...
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Miratech Group-Charleston-
Overview
As a Senior Routing Engine Developer, you design and build a next-generation routing platform for enterprise-scale contact centers. You will shape real-time distribution of voice and digital interactions across agents, queues...
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