Contact Center Jobs in Columbia
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Search Results - Contact Center Jobs in Columbia
ICF-Columbia
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
Columbia
marketing efforts drive service calls into the Contact Center.
• This position is fast-paced and demands sharp sales skills and product knowledge in order to identify and sell to address the needs of our customers and to provide excellent customer service...
icims.com -
Miratech Group-Columbia
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
Publishing Concepts-Columbia
and motivated to deliver an outstanding experience on every call.
• Strong keyboarding, spelling, and attention to detail.
• Your authentic self and personality — we’re hiring you for YOU!
How we differ from other Contact Centers:
Our Culture! At PCI, we don’t...
UnitedHealth Group-Columbia
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
UnitedHealth Group-Columbia
Overview
In this role, you will lead horizontal AI, analytics, and reporting initiatives across multiple CCT workstreams within the enterprise Contact Center Transformation. You drive AI model development, performance measurement, and value...
Miratech Group-Columbia
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
Infosys Technologies-Columbia
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
Green Key Resources-Columbia
modeling and analytics tasks
Key requirements
• Bachelor's degree in Computer Science, Information Technology, or related field
• 12+ years in analytics, data science, or related fields
• 5+ years in senior-level roles
• Expertise in contact center data...
Miratech Group-Columbia
JWT, secure API design
• Experience with Kafka, RabbitMQ or similar messaging systems
• Familiarity with Kubernetes, cloud platforms, observability tooling and secure software delivery practices
• Nice to have: WFM/CX or contact center domain...
Miratech Group-Columbia
Overview
In this role, you will help build an enterprise-scale Workforce Management platform that forecasts, schedules, and optimizes contact center operations. You’ll work across frontend, backend, and integration layers to deliver scalable...
Miratech Group-Columbia
Overview
In this role you will design and deliver an enterprise-scale Workforce Management platform that supports forecasting, capacity planning, scheduling, and real-time adherence in contact centers. You will work within the Workforce Management...
Miratech Group-Columbia
Overview
As a Senior Routing Engine Developer, you design and build a next-generation routing platform for enterprise-scale contact centers. You will shape real-time distribution of voice and digital interactions across agents, queues...
UnitedHealth Group-Columbia
Intervention and collections teams from pilot to steady state
• Own contact center performance: occupancy, productivity, and KPI/SLA benchmarks with WFM
• Drive cash acceleration for retained self-pay accounts (60-day window) and track monthly cash capture...
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