Contact Center Jobs in Des Moines
Job Description
In this role you will provide leadership and guidance to a multi-functional team of business and technical professionals to drive contactcenter channel strategy and workforce management support. Responsibilities include; definition...
What You'll Do:
As a Customer Experience Specialist 1 in our dental insurance contactcenter, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date...
Job Duties:
The Enterprise ContactCenter team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide...
but will need to work Central/Eastern Time hours.
Business Process Analyst (Technology)
What can you expect?
The Business Process Analyst (Technology) will participate in preparing system requirements to enhance our contactcenter supporting technologies...
Have high speed broadband internet access meeting the following speeds:
download = ≥10, upload ≥3, Ping ms
(no Wi-Fi or satellite internet, you must have ethernet connections)- Preferably, have previous ContactCenter and/or work from home experience...
be based out of Urbandale
as onsite attendance will be required occasionally throughout the year as needed.
Customer Service Representative - Benefits Counselor
What can you expect?
This is a customer service contactcenter position with structured...