Contact Center Jobs in Golden Valley (MN)

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Search Results - Contact Center Jobs in Golden Valley (MN)

Voice Platform Director

US Bank-Saint Paul, 12 mi from Golden Valley (MN)-today

Overview As Voice Platform Director you drive the strategy and modernization of the Contact Center voice . Bank. You will lead a cross-functional team to align technology with customer and employee needs, delivering measurable improvements...

Senior Genesys Cloud CX Engineer

Apex Systems-Minneapolis, 9 mi from Golden Valley (MN)-today

integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. The role requires taking ownership of complex technical challenges, establishing engineering standards, leading platform improvements, and reducing...

Operations Lead (Enterprise Platforms)

ICF-Minneapolis, 9 mi from Golden Valley (MN)-3 days ago

Overview In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...

Senior Genesys Cloud CX Engineer

Apex Systems-Saint Paul, 12 mi from Golden Valley (MN)-today

Senior Genesys Engineer

TEKsystems-Minneapolis, 9 mi from Golden Valley (MN)-today

Overview Senior Genesys Cloud CX Engineer to design, implement, and operate enterprise contact center solutions on Genesys Cloud CX. You will act as a technical SME, guiding architecture, integrations, and troubleshooting while mentoring others...

Java Full Stack + Gen AI

Sensiple Inc.-Minneapolis, 9 mi from Golden Valley (MN)-today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert...

Senior Telecomm Engineer - Remote

UnitedHealth Group-Minneapolis, 9 mi from Golden Valley (MN)-1 week ago

Overview In this role you will shape enterprise contact center and AI-enabled telephony platforms within Optum Serve IT. You’ll collaborate with product, security, and operations to implement cloud-based solutions across AWS/Azure, modernize...

Senior Director, Digital Transformation & AI Strategy, Customer Experience & Enablement

Medtronic plc-Minneapolis, 9 mi from Golden Valley (MN)-appcast.io-3 days ago

or a related field.* Deep knowledge of generative AI, conversational AI, machine learning, intelligent automation, workflow orchestration, predictive analytics, and digital product management.* Experience transforming customer care, contact center...

Senior Routing Engine Developer (CX Platform)

Miratech Group-Minneapolis, 9 mi from Golden Valley (MN)-1 week ago

Overview In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...

Lead Customer Service Representative

Bloomington (MN), 8 mi from Golden Valley (MN)-icims.com-1 week ago

Overview: Customer Service Team Lead (CSR Team Lead) Bloomington, MN | Full-Time About the Role Hero is seeking a Customer Service Team Lead to support daily contact center operations while providing leadership, coaching, and development...