Contact Center Jobs in Honolulu
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Search Results - Contact Center Jobs in Honolulu
ICF-Honolulu-
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
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Miratech Group-Honolulu-
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
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UnitedHealth Group-Honolulu-
Overview
In this role you will shape enterprise contact center and AI-enabled telephony platforms within Optum Serve IT. You’ll collaborate with product, security, and operations to implement cloud-based solutions across AWS/Azure, modernize...
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Infosys Technologies-Honolulu-
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
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Miratech Group-Honolulu-
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
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Porch Group-Honolulu-
customer and operational issues with urgency and judgment
Key requirements
• 7+ years in support, contact center, or customer operations leadership with management experience
• Experience managing a distributed or remote workforce across multiple time...
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UnitedHealth Group-Honolulu-
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
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UnitedHealth Group-Honolulu-
Overview
In this role, you will lead horizontal AI, analytics, and reporting initiatives across multiple CCT workstreams within the enterprise Contact Center Transformation. You drive AI model development, performance measurement, and value...
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Green Key Resources-Honolulu-
modeling and analytics tasks
Key requirements
• Bachelor's degree in Computer Science, Information Technology, or related field
• 12+ years in analytics, data science, or related fields
• 5+ years in senior-level roles
• Expertise in contact center data...
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UnitedHealth Group-Honolulu-
Intervention and collections teams from pilot to steady state
• Own contact center performance: occupancy, productivity, and KPI/SLA benchmarks with WFM
• Drive cash acceleration for retained self-pay accounts (60-day window) and track monthly cash capture...
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Miratech Group-Honolulu-
JWT, secure API design
• Experience with Kafka, RabbitMQ or similar messaging systems
• Familiarity with Kubernetes, cloud platforms, observability tooling and secure software delivery practices
• Nice to have: WFM/CX or contact center domain...
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Miratech Group-Honolulu-
Overview
As a Senior Routing Engine Developer, you design and build a next-generation routing platform for enterprise-scale contact centers. You will shape real-time distribution of voice and digital interactions across agents, queues...
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Inspira Financial-Honolulu-
escalation guidelines and quality standards for L1
• Perform other duties as assigned
Key requirements
• 7+ years in client/partner support, contact center, or service operations leadership
• 4+ years managing managers or supervisors in a multi-tier support...
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Amazon-Honolulu-
of cloud contact centers. This is an opportunity to contribute to a high-impact service at scale while expanding your leadership and technical influence.
Compensation / Benefits
• flexible work hours
• health insurance (medical, dental, vision)
• 401(k)...
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Miratech Group-Honolulu-
Overview
In this role you will design and deliver an enterprise-scale Workforce Management platform that supports forecasting, capacity planning, scheduling, and real-time adherence in contact centers. You will work within the Workforce Management...
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