Contact Center Jobs in Massachusetts
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Search Results - Contact Center Jobs in Massachusetts
BrightonOneBoston
Title: Associate Director, Contact Center Operations
Job Type: Full-time
Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote
FLSA Status: Exempt
About Us:
BrightonOne is a nonprofit social enterprise delivering healthcare...
Leader BankArlington (MA)mindmatch.ai
coaching frameworks, or contact center training is preferred.
• Familiarity with compliance training requirements in a regulated banking environment is preferred....
USAASan Antonio
and services.
Handle inbound member calls in a fast-paced contact center environment
Advise and educate members on available USAA digital tools and resources to improve the user experience
Provide outstanding member service by demonstrating empathy, active...
AtriumBoston
This individual will oversee third-party service providers delivering solutions related to patient access, reimbursement support, contact center operations, adherence programs, and other patient-facing services while driving a high-quality patient experience...
USAASan Antonio
and services.
Handle inbound member calls in a fast-paced contact center environment
Advise and educate members on available USAA digital tools and resources to improve the user experience
Provide outstanding member service by demonstrating empathy, active...
AtriumBoston
will oversee third-party service providers delivering solutions related to patient access, reimbursement support, contact center operations, adherence programs, and other patient-facing services while driving a high-quality patient experience aligned...
USAATampa
solutions through offering USAA Banking products and services.
What you'll do:
• Handle inbound member calls in a fast-paced contact center environment
• Use effective communication probing questions and critical thinking skills to identify member needs...
Medway (MA)icims.com
Overview:
It is the responsibility of the Contact Center Specialist Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed...
Amalgamated Bank of NYBoston
critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site...
3 similar jobs: New York, Washington, San Francisco
Liberty Bay Credit UnionBraintree (MA)workable.com
preferred.
• Experience handling customer service phone queues or working in a hybrid retail/contact center environment is a plus.
• Key Skills:
• Strong interpersonal and communication skills
• High attention to detail and operational discipline...
Norton (MA)primobrands.com
to resolve customer issues and take immediate action to retain customers
• Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience surveys, and schedule...
USAASan Antonio
and services.
What you'll do:
• Handle inbound member calls in a fast-paced contact center environment
• Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include...
Norton (MA)primobrands.com
alternative approaches to resolve customer issues and take immediate action to retain customers
• Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience...
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