Contact Center Jobs in Mesa
while minimizing member transfers, escalations and call backs. Efficiently operate in a contactcenter environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels...
empathy.
Has an intermediate level of proficiency in using computers & laptop.
Experience in banking or financial services.
Experience in sales, cross-selling, up-selling or referring products.
Experience working in an inbound or outbound contact...
The IT Operations Technician position is an entry-level, full-time opportunity for an individual with prior, IT experience working in a multi-site, ContactCenter-focused environment. In this role, you will be responsible for proactive and reactive...
inquiries promptly and effectively.
Required Qualifications:
Proficiency in Spanish and English.
Minimum 2 years of Customer Service, Financial Services, or ContactCenter experience.
Flexibility to work 8 am to 6 pm, Monday to Friday, with monthly...
investigation, communication, and reporting. It is a full-time position for an individual with hands-on experience in a multi-site, contactcenter-focused environment.
Key Responsibilities:
- Conduct expert-level incident analysis and provide guidance to other...
Cisco Unity Connection including unified voice messaging
- Legacy PBX Integration
- Unified ContactCenter - UCCX and UCCE
- Cisco WebEx Calling (Multi-tenant and/or Dedicated Instance)
- Cisco WebEx ContactCenter
- WebEx App (Chat / Meetings...
market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contactcenter...
while minimizing member transfers, escalations and call backs. Efficiently operate in a contactcenter environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels...
- Efficiently operate in a contactcenter environment and navigate multiple systems and programs while maintaining an engaging...
while minimizing member transfers, escalations and call backs. Efficiently operate in a contactcenter environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels...