Contact Center Jobs in Pennsylvania
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Search Results - Contact Center Jobs in Pennsylvania
Genpact-Wilkes Barre-
technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Retirement Contact Centre (Call Center).
In this role, you will be responsible for talking...
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Comcast-Philadelphia-mindmatch.ai-
Operations is a critical enterprise leader with end-to-end accountability for customer-facing contact center operations across all Residential channels, including Base Management, Acquisition, 3rd-Party Vendor Management & Shared Services, Communities...
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BlinkRx-Pittsburgh-
a critical part in monitoring real-time contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.
Key Responsibilities Include:
Monitoring real-time performance (service...
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ConsultUSA-Pittsburgh-
or similar tools
• Strong communication, coordination, and organizational skills
• Ability to quickly learn business processes and systems
• Preferred:
• Experience in Hammer, Blazemeter
• Experience with customer-facing or contact center applications...
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VXI Global Solutions-Harrisburg-
and use of required tools.
• Performance Metrics:
• Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
• Compliance and Ethics:
• Consistently uphold company compliance standards and Code...
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Vanguard-Malvern (PA)-mindmatch.ai-
and ability to apply conceptual thinking.
• Excellent oral and written communication skills.
• Strong problem-solving and time management skills.
• Comfort with phone and digital channels in which clients engage with Vanguard.
• Contact center experience...
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BlinkRx-Pittsburgh-
a critical part in monitoring real-time contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.
Key Responsibilities Include:
Monitoring real-time performance (service...
Read more
diversity nexus Pvt LTD-Philadelphia-jobvertise.com-
GroupLink's eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical...
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Harrisburg-icims.com-
by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing.
Use...
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Miratech-Philadelphia-
the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives...
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Gap-icims.com-
Contact Center, Home Office, and the Brands
• Abide by and enforce SLA compliance in designated department
• Maintain high level, proactive communication utilizing radios and emails
• Perform department specific tasks as assigned by Supervisor...
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Geeks on Site-Allentown-workable.com-
About Us
Responsive Answering Service provides contact center and answering services to businesses across the United States.
We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice...
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2 similar jobs: Pittsburgh, Philadelphia
retinasconsultantofamerica-Lebanon (PA)-jobvertise.com-
The Senior QA Automation Engineer will evolve manual testing into robust automation for a consumer‑facing IVR supporting Experians Consumer Services contact centers. You will design, build, and execute automated tests while also performing targeted...
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Enola (PA)-members1st.org-
transactions, ensuring investigations and resolutions meet regulatory timelines and documentation standards. They also support the contact center by reviewing outreach practices for compliance with TCPA requirements. A critical part of the role includes...
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Wind Gap-icims.com-
in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintaining sound risk...
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