Contact Center Jobs in Rapid City
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Search Results - Contact Center Jobs in Rapid City
Miratech Group-Rapid City
Overview
As a Senior Routing Engine Developer, you’ll design and build a next-generation routing platform for enterprise-scale contact centers. You’ll own real-time distribution of voice and digital interactions across agents, queues, and channels...
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KForce-Rapid City
forms, and attribution
• Improve technology supporting outbound and inbound engagement, including contact center workflows, call routing, agent tools, and automation
• Define product requirements, user stories, and acceptance criteria and collaborate...
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2020 Companies-Rapid City
management and training to support new processes
• Monitor and refine staffing, scheduling, and workload distribution
• Drive continuous improvement initiatives and data-driven decision making
Key requirements
• 5+ years in contact center or related...
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Intuit-Rapid City
4+ years in contact center or back-office operations
• Comfort with testing AI tools to improve team workflows
• leadership
• coaching
• communication
• complex payroll tax defect resolution
• multi-state amendment filings
• SOP and KB authoring...
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Intuit-Rapid City
with vetted solutions and alternatives
• 5+ years handling sensitive escalations with minimal guidance
• 4+ years in contact center, customer service, or back-office operations
• Comfort with leveraging AI tools to improve workflows
• leadership
• coaching...
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Intuit-Rapid City
highly sensitive escalations with minimal guidance
• 4+ years in contact center, customer service, or back-office operations
• Comfort with testing and using AI tools to improve team workflows
• coaching and mentoring
• strong communication
• data-driven...
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Intuit-Rapid City
first mindset; propose vetted solutions and alternatives
• 5+ years handling highly sensitive escalations with minimal guidance
• 4+ years in contact center, customer service, or back‑office ops for high‑volume needs
• Comfort with leveraging and testing...
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Intuit-Rapid City
highly sensitive escalations independently
• 4+ years in contact center, customer service, or back-office operations
• Comfort with leveraging and testing AI tools to improve team workflows
• ownership and accountability
• data-driven decision making...
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Intuit-Rapid City
vetted solutions and alternatives to leadership
• 5+ years handling highly sensitive escalations with minimal leadership guidance
• 4+ years in contact center, customer service, or back-office ops for high-volume needs
• Comfort with leveraging...
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Intuit-Rapid City
propose vetted solutions and alternatives
• 5+ years handling highly sensitive escalations independently
• 4+ years in contact center, customer service, or back-office operations for high-volume needs
• Comfort with leveraging/testing AI tools to improve...
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UnitedHealth Group-Rapid City
Overview
In this role you will shape enterprise contact center and AI-enabled telephony platforms within Optum Serve IT. You’ll collaborate with product, security, and operations to implement cloud-based solutions across AWS/Azure, modernize...
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Porch Group-Rapid City
customer and operational issues with urgency and judgment
Key requirements
• 7+ years in support, contact center, or customer operations leadership with management experience
• Experience managing a distributed or remote workforce across multiple time...
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Infosys Technologies-Rapid City
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
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Miratech Group-Rapid City
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
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UnitedHealth Group-Rapid City
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
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