Incident Manager Jobs in Worcester
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TEKsystems-Worcester
Overview
In this contract-based, fully remote role, you will own the end-to-end Problem Management lifecycle. You will partner with Incident, Change, Engineering, and other teams to drive root cause analyses and implement preventive actions...
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Worcester
models, driving continuous service optimization and maturity.
• Provide governance oversight for incident management, escalation, problem management, and continuous improvement practices.
• Develop and sustain clear leadership pathways, succession plans...
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icims.com -
Workday-Worcester
Implement shift-left automation to empower Tier 1/2 support
• Lead design and deployment of integrations with enterprise AI platforms (Sana Labs, Glean, Slack AI)
• Serve as escalation point for complex L3/L4 issues and incident management
• Monitor system...
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Worcester
to learn other programs such as security incident management software and/or client specific software
• Maintain regular attendance in accordance with Tarian's attendance policy
• Excellent customer service skills and genuine desire to assist people...
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tariangroup.com -
Vercel-Worcester
the team
• Drive operational excellence via robust engineering processes, incident management, and continuous improvement
• Balance short-term delivery with long-term investments in quality and scalability
Key requirements
• 8+ years building...
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WEX-Worcester
aware, scalable cloud infrastructure with auto-scaling and failover
• Own deployment packaging and environment management across sandbox tiers
• Optimize CI/CD pipelines and reduce build times
• Lead incident management with runbooks and enable Tier 1/2...
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CISCO Systems-Worcester
incident management, post-mortems, and root-cause analyses to improve resilience
• Collaborate with Product Managers and partner teams to define requirements and roadmaps
Key requirements
• Bachelor’s degree in Computer Science (or equivalent) with 3...
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AMERICAN SYSTEMS-Worcester
Current CompTIA Security+ CE or equivalent 8570-certified
• 5–8 years IT support, service desk, queue management, incident management, or IT operations experience
• Experience with IT ticket systems (e.g., Helix/BMC Remedy, ServiceNow, Zendesk)
• Proven...
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Robert Half-Worcester
Overview
In this role you lead the global data privacy program, acting as the primary privacy subject matter expert for compliance, governance, risk, and incident management. You collaborate with executive leadership, legal, security, technology...
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KForce-Worcester
troubleshooting, and tuning
• Patching, upgrades, and lifecycle management of Oracle databases
• Production release support and incident resolution
• Knowledge of database security, access controls, and compliance
• Solid understanding of Oracle RDBMS architecture...
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Kpler-Worcester
like Kafka
• Strong backend in Python and REST API design (FastAPI), with frontend contributions (TypeScript/Vue)
• Experience managing production cloud infrastructure (AWS preferred), including SLOs, incident management, and observability
• Proven...
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Inspira Financial-Worcester
Define triage/escalation criteria with Level 2 Ops and Engineering
• Oversee incident management for SEV1–SEV4 and ensure proper closure/communication
• Drive continuous improvement through automation, self-service, and knowledge base strategy...
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RELX Group-Worcester
with PostgreSQL, SQL Server, MongoDB, or Oracle is beneficial.
• Knowledge of SRE principles, including SLIs, SLOs, incident management, and post-mortems.
• Experience with cloud modernization, platform engineering, and self-service automation.
• Familiarity...
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Optiv-Worcester
Hunting while coordinating with Client Success to reduce friction and improve outcomes. The role blends hands-on incident management with strategic service health oversight, leveraging agentic AI workflows to drive accurate, defensible analysis.
You’ll de...
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EquipmentShare-Worcester
Overview
In this role you will provide 7x24 remote monitoring, management, and troubleshooting for EquipmentShare’s heavy equipment rental fleet (including COE fleets). You’ll collaborate with cross-functional teams to resolve incidents, schedule...
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