IT Service Manager Jobs in Nashville
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Koniag Government ServicesNashville
experience designing executive-level dashboards and interactive analytical reports. * Deep hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent systems, including experience extracting, querying...
Koniag Government ServicesNashville
Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations Manager - Morning to oversee the daily operations of our IT Call Center supporting government clients in the Nashville, Tennessee area...
Koniag Government ServicesNashville
Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations Manager to oversee the daily operations of our IT Call Center supporting government clients in the Nashville, Tennessee area.
The ideal...
Koniag Government ServicesNashville
Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Deputy Program Manager to support the leadership and oversight of IT Call Center operations in support of our government clients in the Nashville, Tennessee area...
Koniag Government ServicesNashville
skills, with the ability to motivate, coach, and hold a team of frontline agents accountable in a structured service environment. * Hands-on familiarity with IT service management principles and ITIL frameworks, including experience working within SLA...
Koniag Government ServicesNashville
a strong understanding of IT service management principles, and a demonstrated ability to translate business and operational requirements into effective ServiceNow solutions. They bring a collaborative work ethic, strong problem-solving skills...
Koniag Government ServicesNashville
and team supervision skills, with the ability to motivate, coach, and hold a team of frontline agents accountable in a structured service environment. * Hands-on familiarity with IT service management principles and ITIL frameworks, including experience...
Koniag Government ServicesNashville
Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Program Manager to lead and oversee IT Call Center operations in support of our government clients in the Nashville, Tennessee area.
The ideal candidate...
Koniag Government ServicesNashville
and best practices as they apply to AWS Connect user management and platform security configuration. * Strong understanding of IT service management principles and ITIL frameworks as they apply to cloud-based call center operations, including incident...
Koniag Government ServicesNashville
to motivate, coach, and hold a team of frontline agents accountable in a structured service environment. * Hands-on familiarity with IT service management principles and ITIL frameworks, including experience working within SLA-driven call center environments...
Koniag Government ServicesNashville
procedures, and data extracts from relational databases and ITSM platforms for large-scale analytical purposes. * Deep hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent systems, including advanced...
Koniag Government ServicesNashville
Outlook) and collaboration tools such as Microsoft Teams and SharePoint. * Hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and workflow management systems.
* Working knowledge of IT...
Koniag Government ServicesNashville
Desired Skills and Competencies:
• Active government security clearance (Secret or higher).
• Familiarity with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and workflow management systems.
• Basic familiarity...
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