Houston 67 (2920/Gosling) Service - Asst Service Mgr - Part time

Job Summary: Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

Key Responsibilities & Essential Functions:

• Role model Superior Customer Service.
• Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
• Assist in maintaining company sanitation standards.
• Monitor and manage potential shrink.
• Ensures Standard Operating Procedure compliance in the service department.
• Monitor, enforce and role model company dress-code standards.
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
• Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
• Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
• Encourage and champion front-end selling activities.
• Recognize Partners and celebrate success.
• Convey appropriate sense of urgency in dealing with Partner and Customer issues
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

• Advanced understanding of checkout procedures - Required
• Demonstrated commitment to excellence in customer service - Required
• Exhibits high level of performance - Required
• Have the ability to speak or communicate effectively to co-workers, supervisors and customers - Required
• Demonstrates strong conflict resolution skills - Required
• Effective oral and written skills - Required
• Possesses understanding of basic math concepts - Required
• Possesses ability to make logical decisions - Required
• Ability to delegate, organize and plan effectively - Required
• Ability to handle stressful situations - Required
• Excellent customer service skills - Required
• Proficiency on HEB systems preferred - Preferred
• Excellent communication and organization skills - Required
• Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - Required
• Maintain sanitation standards throughout the work area - Required
• Ability to work a flexible schedule, including opening, closing, and weekend shifts. - Required

Education:

• Must have completed Regional Service training and approved by the Regional Merchant - Required

• Maintain a high level of productivity and efficiency standards.
• Standing (for max. of 3hrs).
• Lift and carry moderately heavy loads;
• Bend, reach, squat, push and pull

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2007