Scheduling Coordinator

Position Summary

The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Work Location

The Scheduling Coordinator works in the designated office 5 days/week, independently, requiring onsite attendance due to state requirements.

Scheduling & Patient Coordination

• Manage provider and departmental calendars to ensure efficient workflow and adequate appointment timing.
• Monitor schedules and make adjustments as needed to accommodate changes, cancellations, or urgent requests.
• Communicate schedule updates promptly to patients, providers, and staff.
• Confirm and reschedule appointments while maintaining accurate records.

• Answer and respond to telephone calls professionally and promptly.
• Address patient questions and customer service inquiries with courtesy and efficiency.
• Provide support tailored to the needs of diverse patient populations, including considerations related to age, culture, language, hearing, and visual impairments.
• Communicate effectively with patients, parents, caregivers, and healthcare staff at an appropriate comprehension level.

• Ensure all nurse credentials are valid and current (nursing degrees, certifications, licenses)
• Maintain credentialling tracker
• Track expiration dates for license, certification, BLS, CPR, etc.
• Ensure all SharePoint files are current for ongoing audits

• Perform all front desk and clerical responsibilities.
• Manage office inventory and place supply orders as needed.
• Send and receive mail and packages.
• Relay important information to field staff and management when necessary.
• Communicate updates, concerns, and operational issues with management via phone, email, or video conferencing.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Word, Excel, Teams, and Outlook.
• Basic knowledge of office equipment and administrative procedures.
• Understanding of HIPAA compliance and patient confidentiality standards.

• High school diploma, GED, or equivalent required.
• Minimum of two (2) years of progressively responsible clerical or scheduling experience preferred.
• Previous experience in a scheduling coordinator, medical office, or similar administrative role preferred.
• Strong computer proficiency required.

• Prolonged periods of sitting and working at a computer.
• Ability to lift up to 10-20 pounds as needed.