Product Owner with Fraud Prevention - Banking (Multiple locations)- ONLY ON W2
Advent Global Solutions, Inc. Westwood
Position Summary
- We are looking for an experienced Senior Experience Owner (EO) to lead the product strategy and customer experience for Fraud Communications across multiple customer channels.
- This role owns the end-to-end customer experience for fraud notifications and communications, including SMS, email, outbound voice, inbound IVR, and future AI-enabled engagement capabilities. The ideal candidate combines strong product management skills with fraud domain expertise and understands how to deliver exceptional customer experiences while operating in a highly regulated environment.
- Own the Fraud Communications product roadmap.
- Define customer journeys across:
- SMS
- Outbound Voice
- Amazon Connect
- Future AI-enabled communication channels
- Partner with Fraud Operations to improve customer experiences during fraud events.
- Define product requirements, user stories, and acceptance criteria.
- Prioritize backlog and manage delivery across multiple teams.
- Work closely with Engineering, AWS, Architecture, Compliance, Risk, Operations, and Business stakeholders.
- Improve customer experiences around:
- Fraud alerts
- Transaction verification
- Fraud claim initiation
- Customer notifications
- Self-service capabilities
- Help deploy communication workflows using Amazon Connect and AWS technologies.
- Identify opportunities to automate fraud communications while maintaining compliance.
- Participate in production rollout planning and post-production optimization.
- Bachelor’s degree or equivalent experience.
- 6+ years in Product Management, Experience Ownership, or Product Ownership.
- Strong experience leading customer-facing products.
- Excellent communication and stakeholder management skills.
- Experience working in Agile environments.
- Ability to work across business and technology organizations.
- Strong analytical and problem-solving skills.
- Experience in Fraud Operations or Fraud Prevention.
- Banking or Financial Services experience.
- Experience with Amazon Connect.
- Experience with customer communications platforms.
- Experience with SMS, email, outbound dialing, and customer notification systems.
- Experience working with AWS technologies.
- Knowledge of fraud workflows and customer authentication.
Familiarity with conversational AI and LLM-powered customer experiences.
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KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other...
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