HVAC Service Technician

Residential HVAC Service Technician

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Position Summary

Join Apex Pros as a Residential HVAC Service Technician and become a key part of a customer-focused, performance-driven team. In this role, you'll deliver high-quality HVAC service and repairs, provide transparent pricing, and create a positive experience for every customer getting it right the first time.

You’ll also mentor junior techs, uphold safety and compliance standards, and support the company’s commitment to integrity and professionalism.

• Perform thorough HVAC inspections including health & safety checklists
• Complete service correctly the first time, meeting quality and code standards
• Communicate clearly with customers using written option sheets and visual reports (including pictures)
• Provide accurate, transparent pricing for all repair and service options
• Execute proper Lock Out/Tag Out procedures and follow-up protocols
• Document all services, collect fees, and submit records promptly
• Support apprentices and fellow technicians with troubleshooting and development
• Coordinate part orders and prepare for daily service calls
• Record materials used for accurate job costing and inventory tracking
• Facilitate rescheduling when service can’t be completed on the initial visit
• Keep the company truck clean, stocked, and properly inventoried
• Protect customers’ homes during service and leave areas cleaner than found Promote service memberships and explain benefits to customers
• Report safety concerns and support management in team decision-making

• Valid driver’s license with no more than 4 points
• Must pass drug test and background check
• High School Diploma or GED required
• HVAC experience preferred (waived with manager approval)
• Must be approved by company’s insurance carrier to drive
• Strong organizational and documentation skills
• Ability to interpret manuals, plans, and blueprints
• Proficient with tablets, smartphones, and GPS navigation
• Commitment to exceptional customer service and teamwork

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance