Level Support Engineer Rtmdsv
Northern Base Manhattan
Role: Level 3 Support Engineer RTMDSv3
Location: Jersey City, NJ / Manhattan, NY (Onsite)
Employment Type: Full-Time
Experience: 10 12 years
Location: Jersey City, NJ / Manhattan, NY (Onsite)
Employment Type: Full-Time
Experience: 10 12 years
Visa Type: USC / GC / GC EAD Only
Must-Have Qualifications:
- 10 12 years of experience in Level 3 Production Support / Engineering
- Strong knowledge of Financial Market Data and experience delivering market data solutions
- Deep expertise in RTDS ADH, ADS, DACS, and ATS
- Strong experience with RHEL/Linux administration and troubleshooting
- Advanced Shell Scripting skills with a proven track record of troubleshooting market data network issues
- Strong understanding of Networks and Server Hardware, including WAN and LAN environments
- Strong experience with Production Platform Management, patching, configuration, and compliance standards
- Experience troubleshooting complex build processes, software configurations, inventory, hardware, and custom configurations
- Experience developing automation for large-scale infrastructure delivery
- Hands-on experience with Rundeck or similar automation tools
- Advanced scripting experience with Python
- Experience with ServiceNow and Jira workflow / ticketing tools
- Experience with Git and development tools such as DX1
- Experience developing and maintaining production monitoring solutions
- Strong experience collaborating with Engineering, QE, Network, Operations, and Partner teams
- Excellent leadership, analytical, troubleshooting, communication, and problem-solving skills
- Bachelor's Degree in Computer Science or related field
Nice-to-Have Skills:
- Python
- HPE Synergy
- ITRS
- BigPanda
- HPE OneView
Key Responsibilities:
- Provide Level 3 support for the RTMDSv3 platform and resolve complex production issues
- Work closely with Core Engineering and Development teams to deliver new functionality and resolve deployment issues
- Manage platform infrastructure, ensuring compliance with production standards and patching requirements
- Develop infrastructure inventory and support RTMDS architecture for stable and scalable environments
- Troubleshoot complex build, configuration, hardware, inventory, and software issues
- Develop and maintain processes, procedures, and technical documentation
- Train Level 2 and Level 3 support teams on complex technical tasks
- Develop and maintain production monitoring and alerting
- Build advanced automation for mass infrastructure delivery
- Work with QE teams to maintain CI inventory and production pipelines with appropriate testing
- Collaborate with Network teams to test WAN/LAN delivery
- Act as a technical leader for delivery teams, operations, and external partners
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