ServiceNow Tech Lead

If you thrive at the intersection of technical leadership, solution architecture, and client collaboration, and want the flexibility to do your best work from anywhere, this role is for you.

Please note: Sponsorship is not available for this position.

Role OverviewIn this position, you will serve as a ServiceNow Technical Lead for the delivery team while partnering closely with the client's Enterprise Architecture group and ServiceNow teams. You will guide solution design, ensure architectural alignment, and help drive high‑quality implementations across ServiceNow financial services capabilities.

Key Responsibilities-Act as a technical authority with deep expertise in the ServiceNow ecosystem-Demonstrate strong hands-on experience with the ServiceNow platform, particularly Financial Services Operations (FSO) and Customer Service Management (CSM), including application of the Financial Services Data Model within banking and insurance environments-Design, develop, and customize ServiceNow solutions using JavaScript and supporting technologies such as HTML, CSS, XML, and REST/SOAP integrations-Build and maintain ServiceNow scripting components, including Business Rules, Script Includes, UI Actions, and other programmatic platform elements-Collaborate effectively within Agile delivery teams, leveraging modern methodologies and tools in distributed or virtual environments-Lead or contribute to end-to-end ServiceNow implementations, including configuration, customization, and deployment-Provide architectural leadership on at least one full FSO solution, covering areas such as Financial Data Models, dispute handling, customer lifecycle management, treasury operations, payments, cards, lending, and claims processing-Participate in ServiceNow FSO initiatives with responsibilities spanning requirements elicitation, sprint planning, demonstrations, and stakeholder engagement-Apply strong solution architecture and technical design principles with an emphasis on enterprise-scale systems and Financial Services Operations-Translate enterprise architecture standards and frameworks into scalable, maintainable technical solutions-Develop client- and server-side logic using ServiceNow APIs and JavaScript frameworks-Architect, design, configure, and implement Financial Services Operations solutions within the ServiceNow platform-Demonstrate expert-level understanding of core ServiceNow concepts and modules such as CSDM, CMDB, and related data models-Leverage advanced analytical skills to troubleshoot complex issues, manage competing priorities, and deliver results in fast-paced environments-Apply working knowledge of ITIL principles and broader IT Service Management frameworks to solution design and delivery