Asset Management & End User Support Consultant (Business Analyst II)
NEED LOCAL CANDIDATES ONLY
Job Title: Asset Management & End User Support Consultant (Business Analyst II)Location: Houston, TX (Onsite)
Duration: 12-Month Contract
Work Hours: Full-Time
Job Overview:We are seeking an experienced Asset Management & End User Support Consultant (Business Analyst II) to support the day-to-day operations of End User Services within the Technology Services organization. This role focuses on managing the full lifecycle of IT assets, financial tracking, vendor coordination, and providing hands-on support for hardware and software deployments.
The ideal candidate will bring a strong blend of technical asset management expertise and financial acumen, working closely with cross-functional teams including asset management, AV support, executive support, and infrastructure teams. This is a highly visible, onsite role requiring strong collaboration and end-user engagement.
Job Description:The consultant will provide operational and financial management support across end-user services, including asset lifecycle management, contract and vendor oversight, budget tracking, and reporting. The role requires experience with enterprise tools such as ServiceNow and SAP, along with the ability to analyze data, manage procurement processes, and support end-user environments.
This position also includes involvement in process improvements, SLA tracking, vendor compliance, and IT financial reporting, while ensuring accurate asset tracking and database integrity.
Roles & Responsibilities: Asset Management & Operations
Manage full lifecycle of IT assets including procurement, deployment, tracking, and retirementMaintain asset inventory accuracy and ensure database integrity
Support asset enhancements, audits, and lifecycle compliance
Generate reports on asset tracking, inventory, and utilization
Financial & Budget Management
Support budgeting, forecasting, and cost tracking using SAP
Manage invoicing, purchase orders, and financial reporting
Perform cost flow analysis and track project financials
Maintain chargeback processes and financial documentation
Tools & Reporting
Utilize ServiceNow for ticketing, asset tracking, and reporting
Use Excel for advanced reporting, data analysis, and dashboards
Generate operational and financial reports for leadership
Procurement & Vendor Management
Support purchasing processes including requisitions and vendor evaluations
Conduct vendor reviews and ensure SLA compliance
Analyze contracts and ensure adherence to terms and billing accuracy
Assist in developing Statements of Work (SOWs)
End User Support
Provide hands-on support for hardware/software deployments
Assist with new user setups and hypercare support
Support home-use programs and enterprise applications (e.g., Microsoft, McAfee)
Deliver occasional in-person end-user support ( 20 25%)
Process Improvement & Collaboration
Identify opportunities for operational efficiency and automation
Collaborate with AV, executive support, and infrastructure teams
Participate in cross-functional initiatives and service improvements
Facilitate vendor and stakeholder meetings
Required Qualifications & Certifications:Education: Bachelors degree in Business Administration, Information Technology, or related field
(or equivalent work experience)Experience: Minimum 5+ years of experience in IT asset management, end-user support, or related domain
Experience supporting asset lifecycle processes and IT operationsStrong background in financial processes including budgeting and invoicing
Preferred Certifications: ITIL Foundation (preferred)
ServiceNow Certification (preferred)SAP-related certification (a plus)
Required Skills:Technical Skills: Strong experience with ServiceNow (asset management, reporting)
Proficiency in SAP (budgeting, forecasting, procurement)Advanced Microsoft Excel skills (reporting, data analysis)
Knowledge of O365 tools (Outlook, Excel, Teams)
Understanding of software license compliance (Microsoft, enterprise tools)
Familiarity with hardware, software, and IT asset lifecycle management
Functional Skills: Strong financial and business acumen
Vendor management and contract analysisProcurement and purchasing processes
SLA monitoring and compliance tracking
Data analysis and reporting
Soft Skills: Excellent communication and interpersonal skills
Strong customer-focused mindsetAbility to work in a fast-paced, onsite environment
High attention to detail and organizational skills
Strong collaboration and stakeholder management abilities