IT Support Specialist I

Overview:

Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant group covers five business areas: Hearing Care, Hearing Aids, Hearing Implants, Diagnostics, and Communications.

The IT Support Specialists oversee the phone and ticket queue for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized.

Compensation: $60-65K yearly depending on experience.

Full-time benefits include:

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or
• Dependent Care
• Pet Insurance
• Commuter accounts
• Employee Perks (tech discount)

Responsibilities:

• Provides the single point of contact for all system users for IT related issues
• Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
• Ensures that IT policies, procedures, and standards are followed
• Coordinates with vendors when needed for service on defective devices
• Works with other IT staff to assist in the development of fixes and improvements
• Ensures that inbound support calls are answered live and resolved
• Ensures that all inbound support tickets are resolved in a timely manner
• Configures, installs, optimizes and retires IT Assets
• Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals

Qualifications:

• Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Highly self-motivated, proactive, and results driven
• Comfortable working in a fast-paced environment

Education and Experience:

• College Degree preferred, or combination of work experience and professional certifications
• Experience working in medical device, retail, or manufacturing environments
• Experience administrating with the following technologies: SCCM, MS Exchange, Office365, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
• Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
• Minimum 1 year working experience in a Service Desk or technical support function

Travel:

• This position is subject to travel up to 10% of the time, including the potential to travel internationally.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

• Clear background check including criminal history and education verification.

Demant is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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