Customer Service Agent

At PloxHost, we provide top-tier hosting solutions, ranging from Minecraft and various game servers to VPS and Dedicated Servers. We are looking for a remote, independent Customer Service Agent to help our users get the most out of our services.

This is not a call center position. You will handle support exclusively via written communication (emails and Discord).

This is a highly flexible, outcome-based freelance role. There are no fixed shifts or rigid schedules, you work when you can, making it the perfect fit for students or anyone looking for a rewarding side hustle.

Tasks

• Answer customer questions and resolve issues entirely via email and Discord.
• Help users navigate billing questions, invoices, and general account management.
• Provide premium, high-priority assistance to our VIP users via Discord.
• Diagnose and resolve technical issues across the full suite of PloxHost services (Game servers, VPS, etc.).

• Minecraft Server Management Expertise: You know the console, how to read a latest.log file, and understand how plugins/mods interact.
• Hosting Knowledge (or a strong desire to learn): We sell more than just MC! You should either have experience with or a passionate interest in learning about game servers, VPS management, and dedicated hosting.
• Fluency in English: Excellent written English skills are non-negotiable.
• A Passion for Helping Others: You genuinely enjoy solving puzzles and turning a frustrated user’s day around.

Benefits

The Nice-to-Haves (Bonus Points)

Don't worry if you don't have all of these, but they will definitely make your application stand out:

• Experience with Pterodactyl panel and WHMCS.
• Ability to handle support for our Spanish-speaking community.
• Comfort with the Linux command line (Bash), navigating directories, and digging through system error logs.
• Understanding of basic networking. Ports, IP addresses, port forwarding, and latency troubleshooting.

• Complete Autonomy: No alarm clocks, no phone queues, and no rigid shift blocks. Log in and answer tickets when you have free time between classes or your day job.
• Remote 100%: Forget about bus rides, Uber fees or long walks, work from anywhere in the world, that can be your home, basement, kitchen, roof, neighbor's house, dog house, a nice coffee shop, Mars, Pluto, the Moon... we could go on.
• Gain Enterprise Tech Experience: Learn the ins and outs of WHMCS, Pterodactyl, and server virtualization. Perfect for building up a resume in tech support or system administration.
• Great Community: Work with an active gaming and hosting community.
• Free Services: Have a cool idea in mind? We'll provide you with free services so you can make it a reality.