Logistics Operations Supervisor (IATA)

The Supervisor ensures that all processes align with service expectations, regulatory requirements, and organizational goals while fostering a unified, high‑performing department.

Key Responsibilities

• Provide guidance and support to team members to ensure timely and accurate delivery of biological samples.
• Oversee day‑to‑day team operations, ensuring productivity, quality, and adherence to SOPs.
• Clearly define expectations, objectives, and mission priorities for the team.
• Monitor team performance and report on key metrics, identifying gaps and implementing corrective actions.
• Plan and organize team‑building activities to strengthen collaboration and department identity.
• Cultivate a unified, high‑performing team culture through consistent communication and leadership.

• Monitor all logistics operations shipments to ensure proper routing, follow‑up, and on‑time delivery to designated destinations.
• Analyze delivery routes to identify optimization opportunities and improve service efficiency.
• Work closely with cross‑functional departments to ensure operational, administrative, and compliance functions are executed effectively.
• Serve as the primary point of contact for internal and external stakeholders regarding BIO logistics operations.
• Attend to customer needs and provide timely solutions to operational issues.

• Develop and maintain reports, dashboards, and visualizations to communicate key performance metrics and trends.
• Conduct ad‑hoc analyses to address specific business questions and operational challenges.
• Analyze biological sample metrics to ensure accuracy, integrity, and compliance with service protocols.
• Identify opportunities for process improvements and efficiency gains through data‑driven insights.
• Contribute to the development of long‑term service and operational roadmaps.

• Collaborate with cross‑functional teams to understand client objectives and develop strategies to achieve high levels of client satisfaction.
• Facilitate effective communication between stakeholders to resolve issues, align expectations, and maintain service timelines.
• Communicate team performance, operational updates, and improvement initiatives to leadership and partners.

• Ensure compliance with regulatory requirements, Good Clinical Practice (GCP) guidelines, and service protocols.
• Identify and address deviations, non‑compliance issues, or risks that may impact service integrity.
• Develop risk mitigation strategies and contingency plans to ensure continuity of service.
• Collaborate with stakeholders to resolve operational issues and implement corrective actions.

• 3–5 years of experience as a Supervisor, preferably in logistics, clinical operations, or a related field.
• Strong leadership and team management skills with the ability to motivate and guide a diverse team.
• Excellent verbal and written communication skills for effective interaction with internal and external partners.
• Strong attention to detail to ensure accuracy in documentation and adherence to protocols.
• Ability to identify and resolve issues in the shipment process.
• Ability to work in a fast‑paced, high‑pressure environment while meeting strict deadlines.
• Strong analytical skills with experience in reporting, metrics analysis, and data‑driven decision‑making.
• IATA knowledge or experience is a MUST (IATA DGR, IATA Certification, IATA Airport Codes)

• Work is primarily performed in an office environment.
• Regular use of hands, fingers, and close visual acuity for computer work, data analysis, and documentation.
• Occasional work outside standard business hours may be required to support client needs or urgent operational issues.
• Occasional domestic and international travel may be required to visit client sites or attend industry events.