Information Services Support Technician
FROEDTERT HEALTH Kenosha
POSITION PURPOSE
- Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
- MINIMUM EDUCATION REQUIRED
- Associate Degree: Computer Operations or equivalent work experience
- MINIMUM EXPERIENCE REQUIRED
- 3 to 5 years
- LICENSES / CERTIFICATIONS REQUIRED
- N/A
- KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Minimum of two (2) years of experience in computing concepts and networking.
- Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
- Demonstrated written and oral communication skills.
- Ability to organize, analyze, problem-solve complex technical issues and educate.
- Knowledge of TCP/IP, Ethernet topology, VLAN's, and VPN's.
- Knowledge of unattended or single-image deployment.
- Knowledge of Windows desktop operating system.
- Understands Active Directory functionality.
- Knowledge of large scale environments.
- PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
- Provides exemplary customer service to all users.
- Documents and resolves all assigned HelpDesk requests in appropriate time frame.
- Assists the Network Engineer in the set up, testing and installation of new systems/applications.
- Independently manages assigned large-scale projects.
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