Customer service Representative
Customer Service Representative
Location: Covina, CAPay: $27 per hour
Type: Full-time
Position Summary
The Customer Service Representative is responsible for coordinating and tracking customer equipment sent for calibration or repair, ensuring accurate billing, and providing excellent communication between customers, vendors, and internal departments.This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities- Issue and track customer units for services performed by outside vendors.
- Arrange transportation of customer equipment to and from outside vendors for calibration or repair.
- Review customer purchase orders to determine required services.
- Identify and document additional work performed beyond the original scope or quote.
- Research equipment details to support accurate invoicing and ensure calibrated units match file data.
- Respond promptly to customer inquiries regarding job status and coordinate with manufacturing or operations teams as needed.
- Perform or assist with operations to maintain workflow, meet schedules, and uphold quality standards.
- Receive and ship customer equipment (small packages).
- Coordinate with customers’ field technicians as necessary.
- Manage customer equipment inventory, tracking, and seed stock levels.
- ITAR clearance
- Minimum 2 years of customer service experience in a similar role.
- Proficient with Microsoft Word, Excel, and Outlook.
- Experience with Oracle, Gage, or other CRM systems a plus.
- Prior experience with invoicing and quoting preferred.
- Strong written and verbal communication skills across all organizational levels.
- Excellent work ethic and multi-tasking ability.
- High attention to detail and commitment to accuracy and quality.
- Experience handling customer inquiries by phone required.
- Team-oriented and adaptable to a dynamic work environment.
Pay Details: $27.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.