AIOps Support Engineer

Our client, a technology solutions provider company located in San Francisco, CA, needs a AIOps Support Engineer for permanent employment. The AIOps Support Engineer will work 4 days a week onsite in San Francisco and be responsible for the intersection of enterprise AI tooling, cloud operations, and end-user support, ensuring AI platforms run reliably, securely, and at scale.

Required Skills:

• Minimum of 3 years of experience in technical support, cloud operations, or IT engineering, preferably within financial services or healthcare environments at a mid-sized organization.
• At least 3 years of hands-on experience with Google Cloud Platform (Google Cloud Platform), including log monitoring, IAM management, and basic infrastructure troubleshooting.
• Minimum of 3 years of experience troubleshooting single sign-on (SSO) issues across identity platforms such as Okta, Azure AD, or similar solution
• Familiarity with enterprise AI platforms including ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini Enterprise.

Desired Skills:

• Previous experience working in Azure environment.
• Understanding of Netskope or comparable CASB/SSL inspection tools and their interaction with SaaS and AI services.
• Relevant cloud certifications (Google Associate Cloud Engineer, Microsoft Azure Administrator AZ-104, or equivalent).
• Familiarity with AI governance, data loss prevention (DLP), or acceptable use policies for AI platforms in regulated industries.

We offer excellent benefits and compensation packages.

The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.