Vehicle Operations Specialist

Job Code: 1463647

Tekberry is seeking a detail-oriented and customer-focused Vehicle Operations Support Specialist to support vehicle logistics and order management operations for one of our clients in the automotive remarketing industry. This role plays a critical part in ensuring accurate order processing, clear communication with vendors and clients, and efficient vehicle movement through operational workflows.

As a Tekberry W2 employee, you will have access to health benefits, including dental and vision.

Key Responsibilities

• Handle inbound and outbound phone calls and emails with external vendors, clients, and customers to obtain vehicle status updates and confirm locations.
• Communicate professionally to gather required operational details and resolve order-related questions or issues.
• Collaborate with internal teams to support timely order processing and issue resolution.

• Enter, update, and manage transportation and order notes using internal systems and approved computer applications.
• Maintain accurate account records, including contact names, addresses, phone numbers, account numbers, and order details.
• Follow up on submitted orders to validate accuracy, resolve discrepancies, and correct missing or deficient information.

• Create, update, and maintain spreadsheets to track customer orders, inventory levels, and reminders.
• Organize and maintain data for easy access, reporting, and audit readiness.
• Monitor daily inventory to ensure proper allocation and availability.

• Collect and review operational data to identify trends, inefficiencies, and opportunities for process improvement.
• Support performance and workflow optimization through accurate reporting and documentation.

• Perform additional duties, special projects, or tasks as assigned by the department manager or supervisor.

• Exceptional verbal and written communication skills.
• Strong computer proficiency, including data entry, Excel, and order management systems.
• High attention to detail with proven organizational and documentation skills.
• Analytical and problem-solving mindset with the ability to resolve discrepancies efficiently.
• Ability to manage multiple tasks in a fast-paced operational environment.
• Prior experience working in an office or operations support role.
• Must be eligible to work in the U.S.

• Candidates must be local to Phoenix, AZ, or near a Manheim auction (PHX, ATL, or another nearby auction location preferred).
• If not local to Phoenix, candidates must be comfortable working Central or Eastern Time zones.
• Hybrid role with mandatory in-office attendance one day per week starting in June.
• Candidate city and state must be listed at the top of the resume or the submission may be declined.
• Training Schedule: 7:00 AM 4:00 PM or 8:00 AM 5:00 PM (Arizona Time)
• Regular Schedule: 8-hour shift within the window of 6:00 AM 5:00 PM (Arizona Time)
• Overtime: Available when approved
• In-office requirement: 1 day per week (effective June back-to-office transition)

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected category under applicable laws.

Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume, you consent to receive communications from Tekberry via text message. All messages are sent by real people, and we look forward to connecting with you about this opportunity.

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