Field PLC Customer Support Manager
Judge Group, Inc. Baltimore
Location: Baltimore, MD
Salary: $95,000.00 USD Annually - $120,000.00 USD Annually
Salary: $95,000.00 USD Annually - $120,000.00 USD Annually
Description: PLC Support Manager -
PLC Support Manager will support customers using our industrial machinery. This role is hands-on, customer-facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues. You'll also provide light leadership for a small team of field service technicians.This is a local, non-traveling role focused on real-time problem solving.
What You'll Do- Lead customer support for machinery issues via phone/email
- Troubleshoot PLC and mechanical problems (Siemens/Allen-Bradley preferred)
- Schedule and coordinate field technicians for service calls and startups
- Guide customers through fixes to reduce downtime
- Document issues and trends for continuous improvement
- Provide light supervision for a team of three service techs
- Collaborate with engineering, operations, and sales to resolve issues and share field insights
- Technical background in industrial machinery, automation, PLCs, and mechanical troubleshooting
- Strong communication skills with non-technical customers
- Experience in technical support or service coordination
- Basic leadership experience preferred
- Strong organization and follow-up skills
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This job and many more are available through The Judge Group. Please apply with us today!
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