Customer Service Representative II
Customer Service Advocate II (Remote)
Do You Love Helping People? Turn Your Empathy Into a Career!
Are you a caring and empathetic customer service professional?
Do you enjoy solving problems and making someone's day a little easier?
Are you looking for a customer service role where you're encouraged to slow down, listen, and truly help the person on the other end of the phone?
If so, we want to hear from you!
Empathy isn't just appreciated; it's the most important skill you can bring to the team. As a Customer Service Advocate, you'll help members navigate complex health insurance questions with compassion, patience, and professionalism. Every call is an opportunity to make a meaningful difference in someone's life.
💲Compensation
English Only$17.00 per hour starting pay
$18.00 per hour after Year 1
$18.50 per hour after Year 2
Bilingual (Spanish/English)$18.00 per hour starting pay
$19.00 per hour after Year 1
$19.50 per hour after Year 2
Bonus Opportunity -After converting to a permanent employee, you'll have the opportunity to earn an additional $350 per month by meeting established performance metrics.
🏡Work From Home
Enjoy the convenience of working remotely while helping people across the country. Our client will ship your company equipment the week before your start date.
Internet Requirements
Before interviewing, applicants must provide a screenshot of an internet speed test from Speedtest.net showing:
✔Minimum 100 Mbps Download
✔Minimum 50 Mbps Upload
📅Paid Training
Training is designed to help you succeed.
Duration: 8 Weeks
Schedule: Monday through Friday
8:00 AM to 4:30 PM
Attendance throughout training is required.
⏰Work Schedule
Must be available to work:
Monday through Friday -Between 8:00 AM and 8:00 PM
Includes: Two paid 15-minute breaks
One unpaid 30-minute lunch
❤️What You'll Do
As a Customer Service Advocate, you'll support members enrolled in a complex health insurance program by: Listening with patience and empathy
Researching customer concernsExplaining healthcare benefits and coverage
Resolving issues accurately and completely
Documenting customer interactions
Navigating multiple computer systems while speaking with callers
Delivering exceptional service on every interaction
Our goal is simple: Resolve each customer's concern completely, so they can focus on their health, not their insurance.
🌟We're Looking for People Who Are
❤️Naturally empathetic
😊Patient and compassionate
🧩Strong problem solvers
🎯Detail-oriented
💬Excellent communicators
💻Comfortable using multiple computer systems
📈Open to coaching and continuous improvement
🤝Dependable team players
ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently
Research customer accounts and provide accurate information
Follow client procedures, call guides, and compliance requirements
Maintain detailed and accurate documentation
Meet established quality, productivity, and performance goals
Protect confidential customer information
Maintain professionalism in every customer interaction
Perform additional duties as assigned
QualificationsHigh School Diploma or GED
Previous customer service, call center, healthcare, or customer support experience preferred
Strong active listening skills
Excellent verbal communication
Ability to multitask across multiple software applications
Strong computer skills
Reliable high-speed internet
Comfortable working independently from home
Excellent attendance and punctuality
Physical RequirementsProlonged sitting while working at a computer
Extended telephone communication using a headset
Frequent keyboard and mouse use
Why Join US?
✅Remote Work
✅Paid Training
✅Company Equipment Provided
✅Career Growth Opportunities
✅Performance Bonus Potential
✅Annual Pay Increases
✅Make a Difference Every Day
This isn't just another customer service job. It's an opportunity to provide reassurance, solve problems, and positively impact the lives of people who need your help the most.
Apply Today!
If you're known for your patience, compassion, and ability to connect with people, we'd love to meet you.