Operations Manager

Position Summary

This person will have budget responsibility for their respective departments of responsibility.

This role requires in-person work 5 days/week in Northborough, MA. Relocation assistance is provided. This role is not eligible for Visa Sponsorship of H1B Transfer.

• Leads the implementation of corporate safety and health programs to establish and ensure a safe working environment, including establishing accountability systems that improve compliance and safety results
• Drives all continuous improvement processes at a shop-floor level, including lean operational culture, safety and safety improvement events, quality requirements. Fosters a culture that promotes continuous improvement of people and processes.Audits standard work, countermeasures.
• Manages capacity planning process to develop plans to meet Customer requirements, assess new business, and maintain positive Customer relationships.
• Has P&L responsibility for their respective departments of responsibility.
• Improves and resolves internal complaints with assistance of Plant Manager.
• Improves and resolves external business-related complaints working with operations staff.
• Provides for and ensures training of newly placed employees in all classificaitons occurs.
• Routine Customer interaction related to all facets of Customer processing and shipping needs.
• Provide support to Customer audits and Quality investigations.
• Support Customer visits and Business Reviews.
• Improve Safety and Quality metrics while handling Customer products, operating equipment and performing routine job functions.
• Manage and improve area expenses to ensure P&L targets are achieved.
• Customer Service - Ensure Customer processing needs are met from inbound receipt of product to return shipment.
• Improve accuracy during product processing to eliminate Customer product damage and process nonconformances, investigating Quality issues as needed.
• Improve employee engagement through use of Lean Principles to improve Safety, Quality, Delivery and Cost.

The Experience, Skills, and Abilities Needed

• Bachelor's Degree
• Plus 8 years of operations experience.
• Plus 8 years of leadership experience. OR High School Diploma/GED
• Plus 12 years of operations experience.
• Plus 7 years of leadership experience.
• Budget preparation.
• Working across plant locations and with corporate functions.
• Driving diverse and complex agendas (Customer, employee, SQDC).
• Talent selection and development.
• Planning, coordinating cross-shift/ department activities.
• Managing leaders.
• Adapting plans, resources to meet production requirements.

• Experience working in a regulated industry, such as medical devices or pharmaceuticals.
• Union experience.
• Experience with product sterilization.
• Trending & process control.

• Effective interpersonal skills.
• Data analysis and data-driven problem-solving.
• Prioritization and ability to adapt to changing priorities.
• Delegation.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that support your health, well-being, and financial future.

• Market Competitive Pay.
• Extensive Paid Time Off (PTO) and 9 added Holidays.
• Excellent Healthcare, Dental and vision benefits.
• Long/Short Term Disability coverage.
• 401(k) with a company match.
• Maternity & Paternity Leave.
• Additional add-on benefits/discounts for programs such as Pet Insurance.
• Tuition Reimbursement and continued educations programs.
• Excellent opportunities for advancement in a stable long-term career.

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=== Company description

The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.