Operations Manager - Home Healthcare

Position Summary:

This leadership role manages direct reports across non-clinical departments and is accountable for improving workflow efficiency, tracking key operational metrics, and driving strategic growth initiatives.

The ideal candidate is a results-driven healthcare leader with strong operational management experience, demonstrated leadership capabilities, and extensive knowledge of home health regulations and performance management.

• Provide leadership, coaching, and performance management for direct reports including coordinators, office staff, schedulers, intake personnel, and operational team members.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct regular team meetings, performance reviews, and staff development planning.

• Manage daily agency operations to ensure efficient delivery of home healthcare services.
• Develop and implement operational strategies to improve workflow efficiency, productivity, and service quality.
• Identify operational bottlenecks and implement process improvements to optimize patient care coordination and staffing utilization.
• Oversee scheduling, staffing levels, intake processes, and resource allocation.

• Ensure full compliance with federal, state, and local healthcare regulations including Medicare, Medicaid, HIPAA, OSHA, and accreditation standards.
• Maintain agency readiness for audits, surveys, and compliance reviews.
• Collaborate with clinical leadership to monitor quality outcomes and implement corrective action plans when necessary.
• Ensure adherence to company policies, documentation standards, and operational protocols.

KPI Tracking & Performance Management

Track, analyze, and report key operational metrics and performance indicators including:

• - Census growth
• Admissions & Referrals
• Employee retention
• Patient satisfaction
• Visit utilization
• Scheduling efficiency
• Revenue and productivity metrics
• Develop operational dashboards and reporting processes to support leadership decision-making.
• Monitor performance and implement action plans to achieve operational and financial goals.

• Support agency growth initiatives through relationship development with referral sources, healthcare providers, hospitals, and community partners.
• Collaborate with teams to increase patient census and market presence.
• Monitor referral trends and identify opportunities for service expansion and operational scalability.

• Assist with budget management, cost control initiatives, and operational forecasting.
• Monitor payroll, overtime, staffing ratios, and operational expenses to ensure financial efficiency.
• Prepare operational reports and present performance updates to executive leadership.

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.
• Minimum of 3–5 years of healthcare operations management experience, preferably within home health, hospice, or post-acute care.
• Demonstrated leadership experience managing direct reports and multidisciplinary teams.
• Strong understanding of Medicare, Medicaid, and home healthcare regulatory requirements.
• Proven experience tracking KPIs, operational metrics, and census growth initiatives.
• Experience improving workflow efficiency and implementing operational process improvements.
• Excellent communication, leadership, analytical, and organizational skills.
• Proficiency with EMR/EHR systems and Microsoft Office Suite.

• Home healthcare or hospice industry experience strongly preferred.
• Experience with multi-site operations management.
• Knowledge of budgeting, financial reporting, and operational forecasting.
• Clinical licensure (RN/LPN) is a plus but not required.

• Must be located within 2 hour driving distance of Bedford, IN or willing to travel on a predetermined basis.
• Hybrid opportunity available

• Leadership & Team Development
• Operational Excellence
• Regulatory Compliance
• Strategic Thinking
• Performance Management
• Data Analysis & Reporting
• Process Improvement
• Relationship Management
• Accountability & Execution