Front Desk Supervisor

Front Desk Supervisor

Harbor Hotel - Provincetown, MA.

We’re looking for a hands-on, guest-focused Front Desk Supervisor to lead our front office team and help create exceptional guest experiences. If you’re a natural leader who thrives in a fast-paced hospitality environment, we’d love to meet you!

The responsibilities of the Front Desk Supervisor include:

• Lead and support front desk team members during daily operations
• Train, coach, and schedule staff to ensure smooth, efficient service
• Deliver outstanding guest service and handle any concerns with professionalism
• Work closely with housekeeping, maintenance, and other departments
• Maintain front desk standards, supplies, and organization
• Assist with hiring, training, and performance management
• Ensure all policies, procedures, and service standards are followed

Qualifications:

• Previous front desk or hospitality leadership experience
• Strong communication and leadership skills
• Organized, detail-oriented, and able to multitask
• Calm under pressure with a solutions-focused mindset
• Flexible schedule, including weekends and holidays
• Experience with hotel systems (PMS) is a plus
• Must be flexible and available to work nights, weekends, and holidays

• Competitive pay
• Growth opportunities
• Fun, team-oriented environment
• Employee perks and hotel discounts

Apply Today!

Join a team that takes pride in great service and creating memorable guest experiences.