Field Service Tech IV

Max Pay Rate: $38.42

About the Role

We are seeking an experienced Field Service Technician IV to provide on-site IT support across multiple local sites. This position involves supporting a diverse user base, including both local and remote employees, and delivering high-quality technical assistance in a fast-paced environment.

• Provide technical support for hardware, software, and networking issues for both local and remote users.
• Perform root-cause analysis and resolve issues or escalate appropriately.
• Deliver A/V support for conference rooms and meeting spaces.
• Provide high-touch support to executive-level end users.
• Manage end-user hardware moves, adds, and changes.
• Configure new systems and support workstation refresh cycles.
• Support mobile devices, VoIP phones, printers, and VPN connectivity.
• Ensure timely resolution of tickets according to SLAs.
• Document work performed within the ticketing system.
• Create and update Knowledge Base articles as needed.
• Provide occasional after-hours or surge-support when required.
• Travel between multiple local sites as necessary.

• CompTIA Security+ certification
• Experience supporting senior/executive leadership
• Ability to work independently or within a team
• Strong proficiency with:
• Windows 11 OS
• Microsoft 365 (Teams, Intune, OneDrive)
• Remote support tools
• Online ticketing systems (e.g., ServiceNow)
• Active Directory
• SCCM for software deployment
• Basic networking troubleshooting skills
• Experience resolving VPN issues
• Experience imaging laptops and joining systems to domains
• Excellent verbal and written communication skills
• Strong customer service mindset

• High School diploma and 4+ years of IT support experience (or equivalent).
• Must be able to obtain and maintain a Top Secret/SCI clearance.
• Demonstrated experience in end-user support across Windows 10/11 environments.
• Experience supporting mobile devices and remote users.
• Ability to work effectively in a collaborative team environment.
• Must be able to travel between local sites as needed.

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