Patient Services Coordinator (Front Desk & Scheduling)

About Us

Our participants include individuals with spinal cord injuries, brain injuries, cerebral palsy, multiple sclerosis, and spina bifida.

Your Role: Patient Services Coordinator

We’re looking for someone who thrives in a fast-paced environment and enjoys both connecting with participants and keeping schedules running efficiently. This role combines front desk responsibilities with ownership of patient scheduling and follow-through.

Brief Summary:

• Full-time: 40 hours/week, Monday–Friday, 8:00am–5:00pm (60-minute unpaid lunch)
• Hourly rate: $24.00 - $26.00
• Eligible for benefits including health & dental insurance a generous paid time off policy, and 11+ paid holidays.
• Additional benefits include life insurance, long-term disability coverage, and a 401(k) plan with an employer match

You’ll play a key role in creating a welcoming atmosphere and helping match our participants with their preferred providers and services. Your contributions will include:

• Serve as the first point of contact for patients—welcoming, checking in, and ensuring a positive experience
• Manage inbound and outbound communication (calls, texts, emails) in a timely and professional manner
• Own and maintain the daily provider schedules, ensuring efficient use of time and minimizing gaps
• Proactively fill open appointments due to cancellations or new patient inquiries
• Coordinate scheduling based on participant needs, provider availability, and clinic priorities
• Manage opening and closing processes for the clinic to create a warm environment each day

• You care deeply about the community we serve and want to make a difference
• You have 2+ years of experience as a scheduling coordinator, with preference for experience in a medical setting
• Experience managing or optimizing schedules is highly valued
• You thrive in a fast-paced clinic or hospital setting
• You’re warm, welcoming, and enjoy building relationships
• You’re comfortable working independently and taking initiative
• You’re familiar with Electronic Health Record (EHR) systems and Microsoft Office

• Be part of a mission-driven team that truly changes lives.
• Enjoy a supportive, inclusive workplace that values compassion and collaboration
• Competitive hourly pay plus paid time off, paid holidays, and insurance benefits (health, dental, life, long-term disability)
• Opportunities for career growth through involvement in administrative activities
• Work onsite in a modern clinic environment that is expanding services

• Frequent use of a computer, keyboard, and phone system
• Ability to move throughout the clinic occasionally