Bilingual Customer Service

We are seeking a Customer Service Representative (English/Spanish) to join our dynamic inbound call center team. This is a "true back-to-back" environment where your language skills and technical proficiency will directly impact the banking experience for our credit card customers.

If you can translate complex terms on the fly and navigate multiple systems with ease, this is the role for you! Please reach out to tiffany.emmell@randstadusa.com with any questions.

education: No Degree Required

• High-Volume Inbound Support: Manage 75–100 calls per day in a fast-paced environment. Calls average 3–5 minutes (AHT) with an expectation of immediate readiness for the next customer.
• Communication & Translation: Navigate calls in both English and Spanish. This includes reading Spanish scripts and performing real-time translation of technical banking terms that may not have a direct script translation.
• Account & Portfolio Management: Review customer credit card profiles to assist with payments, balance transfers, and transaction reviews. You will help customers understand their balances and account structures.
• Technical Problem Solving: Independently research cases and resolve issues related to:
• Payments and Balance Transfers
• Lost/Stolen Cards
• Fraud and Transaction Reviews
• Dispute Processing
• Escalation Handling: Identify complex or high-risk issues and efficiently transfer them to the appropriate specialized departments.

• Advanced System Navigation: You must be highly competent in "multi-window" navigation—organizing your desktop and toolbars to research data while simultaneously speaking with the customer.
• Stationary Focus: This role requires being at your desk for the duration of the shift in a busy, high-energy office environment.
• Resource Utilization: Efficiently use internal tools and banking databases to provide accurate, real-time information to callers.

• Active Listening
• Follow-up
• Customer Service
• Call Center Support
• Basic Software Skills

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.