Director of Marketing Operations

Director of Marketing Operations Position Description

Pittsburgh, PA

Client is a diversified financial services corporation based in Pittsburgh, Pennsylvania, and the holding company for its largest subsidiary. As of March 31, 2026, the firm has total assets of nearly $51 billion.

Position Overview:

Reporting to the Chief Communications and Marketing Director, the Director of Marketing Operations is responsible for building, optimizing, and governing the processes, platforms, data, and capabilities that enable effective, compliant, and scalable marketing execution across the enterprise.

Primary Responsibilities:

Lead and optimize marketing operations, including intake, workflow, prioritization, and resource management to support enterprise marketing initiatives.

Have an ownership role in the marketing technology stack (including marketing automation, campaign management, merchandising, community relations systems and internal design tools), ensuring effective utilization, integration, and governance.

Manage the marketing budget process, including forecasting, tracking, accruals, and reconciliation in partnership with Finance.

Develop and enforce marketing processes, standards, documentation, and controls to ensure regulatory compliance and risk management.

Oversee vendor and partner operations, including onboarding, contracts, performance management, and cost optimization.

Partner with marketing leadership and lines of business to improve campaign planning, execution quality, and speed to market.

Lead, mentor, and develop marketing operations staff, fostering continuous improvement and operational discipline.

Performs other related duties and projects as assigned.

This position is fully on-site and requires no traveling.

Qualifications:

Bachelors Degree is required for this role.

Minimum of 7+ years of job-related experience required

Excellent communication skills, both written and verbal

Excellent project management skills

Ability to work and multi-task in a fast-paced environment

Excellent organizational, analytical and interpersonal skills

MS PowerPoint - Intermediate Level

MS Excel - Intermediate Level

Detail-oriented

MS Word - Intermediate Level

Advanced project and process management skills

Compensation

Base Salary: $120,000 to $150,000 based on extent of relevant experience

Full benefit package