Welcome Center Ambassador - Seaire in Parrish

Conveniently located near Ellenton Outlets and just a short drive to downtown Tampa and St. Pete, Seaire is the perfect place to unwind and thrive in a community designed for today’s way of life.

Job summary:

The Seaire Welcome Center Ambassador serves as the primary brand representative and storyteller for the Seaire community. As the first point of contact for prospective residents, Realtors, and community partners, the Ambassador is responsible for delivering an exceptional visitor experience that brings the Seaire vision, lifestyle, and opportunities to life.

This role is integral to the marketing and sales ecosystem at Seaire, converting Welcome Center traffic into qualified builder visits, community exploration, and ongoing engagement.

This is a full-time salaried position that reports directly to Metro Development Group's Marketing Manager, with a dotted-line relationship to the General Manager of Seaire Lagoon. Scheduling is flexible, though candidates must be available to work weekends and holidays as needed.

Key Responsibilities:

• Welcome guests and provide a professional, engaging introduction to the Seaire community
• Deliver compelling presentations covering the Seaire vision, neighborhoods, builders, amenities, and future development plans
• Assess visitor needs, preferences, and timelines to guide exploration and direct guests to appropriate builder model homes and community features
• Provide guided Welcome Center tours and share relevant information about schools, employment centers, and regional attractions
• Maintain current, thorough knowledge of all builders, home offerings, community amenities, and innovation and education partnerships

• Capture and maintain accurate visitor information and preferences in the community CRM system
• Qualify prospects based on home preferences, budget, and relocation timeline, and refer them to the appropriate builder model home
• Maintain post-visit communication with prospective buyers as appropriate
• Track referral activity and assist with reporting on builder engagement and traffic trends

• Ensure the Welcome Center and surrounding visitor areas remain clean, organized, and welcoming at all times
• Keep displays, digital screens, and printed collateral current and accurate
• Monitor inventory of brochures, maps, and marketing materials
• Support day-to-day administrative tasks, including CRM entry and visitor documentation

• Assist with the planning and execution of community events and promotional activities
• Capture photos and video content for use across Seaire social media and marketing channels
• Update and maintain the HubSpot chatbot to ensure responses reflect current community information
• Create and distribute a monthly email newsletter to keep prospects and visitors engaged
• Maintain and regularly update the community FAQ list to support consistent, accurate communication
• Conduct and submit weekly site reviews to document on-the-ground conditions and community updates
• provide weekly marketing reports to Metro Marketing to support visibility and alignment across teams
• Provide visitor feedback and insights to the marketing team to support continuous improvement of messaging and the Welcome Center experience

• Maintain familiarity with competing communities and new residential offerings in the regional market
• Share observations on development progress, builder activity, and visitor trends with marketing and leadership on a regular basis

• Welcome visiting Realtors and broker groups and assist with tours, broker events, and community showcases
• Deliver collateral to builders and conduct weekly check-ins to stay aligned on updates and priorities
• Maintain awareness of builder inventory, active promotions, and new model openings
• Support ongoing relationship-building efforts with builders and local real estate professionals

Qualifications:

• High school diploma required; College (Associates or above) degree preferred
• 2+ years of experience in customer service, hospitality, sales, or community engagement
• Strong presentation, communication, and interpersonal skills
• Professional appearance with an energetic, positive attitude
• Ability to work independently and exercise good judgment
• Proficiency with Microsoft Office and CRM systems; comfortable with tablets, email platforms, and digital presentation tools
• Valid Florida driver’s license and personal vehicle
• Availability to work weekends and occasional evening events

BENEFITS:

Medical/Dental/Vision/401(k) and other voluntary programs available after 30 days. Employee Discount Program, including Lagoon entry, F&B/Merchandise discounts, and more!

E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.