Field Account Manager 2
About this Role:
Client is seeking a high-energy, results-oriented Field Account Manager to join our B2B team. In this role, you will be the company’s face for our business clients, ensuring they have the most reliable fiber, voice, and cloud solutions to power their operations.You will focus on nurturing long-term partnerships, driving revenue through strategic upsells, and securing key account renewals.
What You’ll Do:
- Strategic Portfolio Management: Act as the dedicated consultant for a book of B2B accounts, ensuring the suite of services meets their unique operational demands.
- Expansion & Upselling: Identify opportunities to upgrade client infrastructure, moving businesses to high-speed fiber, implementing advanced SD-WAN solutions, or expanding hosted voice services.
- Retention & Renewals: Proactively manage the contract renewal lifecycle, utilizing a deep understanding of the telecom landscape to mitigate churn and ensure long-term loyalty.
- ROI Advocacy: Conduct regular account reviews to showcase the reliability and value of the network, aligning our technology with the client’s growth plans.
- Technical Liaison: Work closely with Sales Engineering and Support teams to ensure seamless service delivery and resolve complex technical inquiries.
What You Bring:
- Industry Expertise: 3+ years of experience in Telecom, ISP, or Technology sales/account management. Knowledge of fiber-optic connectivity and VoIP is highly preferred.
- Growth Mindset: A proven track record of meeting or exceeding expansion (upsell) and retention targets within the B2B sector.
- Negotiation Skills: Ability to navigate complex contract renewals and present technical value propositions to business owners and IT Directors.
- CRM Proficiency: Experience managing a sales pipeline and forecasting within CRM platforms (e.g., Salesforce).
- Regional Focus: A strong understanding of the local business market and the ability to travel within the territory as needed.
Pay Details: $58,300.00 to $81,700.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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