Lubbock 1 True TX BBQ - Bartender - Part-Time

Job Summary: As a Bartender in H-E-B Restaurants, you'll play a key role in our guests' bar experience. You'll interact with them and get to know them by name, while ensuring they have a positive and memorable experience. You'll take their orders, prepare their drinks, run food, and maintain cleanliness of the bar area.

Key Responsibilities & Essential Functions:

• Customer Service / Sales:
• Promotes a safe environment for all guests through responsible serving
• Builds strong relationships with customers in a variety of situations
• Models a sense of urgency related to accuracy, speed, product quality, and the service experience for guests
• Welcomes and serves all guests who enter the bar area (bar and tabletops)
• Takes orders from customers; assists with menu and beverage selections, including alcoholic beverages
• Provides detailed knowledge of menu items and specials
• Provides detailed knowledge of beer, wine and mixed beverages
• Properly opens and presents wine bottles; pours beer, wine, and mixed beverages to restaurant specifications
• Serves food and packaged products as requested
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Executes recipes and techniques accurately from memory
• Addresses complaints and resolves problems in a manner that builds strong relationships; escalates if needed
• Food Service:
• Performs some prep / juicing of fresh produce for beverages (example - garnishes)
• Prepares, packages, and merchandises product to SOP
• Assists in technical areas as needed
• Properly uses all bar tools provided and uses the correct technique for each item prepared
• Compliance / Food Safety / Sanitation:
• Ensures compliance with TABC regulations
• Ensures compliance with departmental standard operating procedures (SOPs) and Store operating procedures
• Accurately inventories product to SOP
• Maintains hold times on all fresh product served at the bar
• Maintains all logs in area of assigned responsibility
• Buses / cleans tables; performs deep clean of dining, ordering, and bar areas
• Maintains beverage station and bar areas
• Maintains sanitation in beverage and food prep areas and display cases
• Properly handles, operates, and maintains equipment

Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

• Related experience - Required
• Bartending experience (preferred) - Preferred
• Experience with restaurant Point of Sale (POS) systems (preferred) - Preferred

• General culinary knowledge; basic understanding of nutrition values and ingredients - Required
• Advanced communication and interpersonal skills - Required
• Advanced customer service skills - Required
• Organization and planning skills - Required
• Math, reading, and writing skills - Required
• Ability to handle guest feedback and resolve problems effectively - Required
• Ability to maintain a smile, even when balancing multiple priorities - Required
• Ability to memorize and recall verbal orders from guests - Required

Education:

• Completion of Alcohol Seller's Training certification Upon Hire - Required

• Function in a fast-paced, retail environment
• Work extended hours and / or rotating schedules
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently be exposed to wet and cold conditions
• Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
• Frequently stand, walk, pivot
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
• Occasionally be exposed to ambient temperatures, and loud noise
• Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs.
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2019