Service Operations Trainee

Overview:

Are you a strong individual contributor, interested in taking the next step in your career? If so, the Service Operations Trainee position at Milton CAT may be the right move! The training position is designed to prepare you for a front-line supervisory position in our Service department, within 18-30 months, depending on performance and position availability.

Salary Range: $60,000 - $70,000/year (no bonus potential)

Responsibilities:

As a Supervisor In Training, you will:

• Gain a deeper understanding of all operational aspects of the Service department
• Lead by example and provide performance coaching, training, and mentorship to team members
• Learn administrative procedures related to supervising (payroll, scheduling, interviewing and hiring and performance management.
• Learn more about the systems, reports, metrics and data that drive our business

Responsibilities learned and performed in first 6-12 months:

• Regularly shadow an experienced Supervisor or individual as key tasks and topics come up
• Assist in motivating, training, guiding, and counseling team members within assigned departments to increase productivity and accuracy.
• Complete required online technology and systems training
• Complete on-the-job training in job-specific systems and applications
• Review and interpret daily, weekly, monthly and yearly reports and data
• Understand all operational aspects of the assigned department(s), including inbound/outbound freight, service options, dispatch, parts lookup, back order review, parts sales, inventory, customer service and labor planning.

Responsibilities learned and performed at 9-12 Months + :

• Take the lead on several daily supervisory tasks, continuing to periodically shadow more experienced Supervisors or individuals on advanced issues or topics
• Directly supervise 1-5 employees, including: coaching, training, performance management, time-keeping and payroll processing, scheduling and interviewing
• Receive both formal and on-the-job training in more advanced subjects such as Interviewing Skills, Effective Communication, Performance Management and Progressive Discipline.
• Effectively leverage systems and available data to manage daily operations and respond to business challenges; making recommendations and adjustments as needed
• Participate in department projects or continuous improvement goals. Partner with other employees across the organization on projects and initiatives related to Parts or Service.

Qualifications:

• Candidates will have a minimum of 1 year customer service experience in a retail, distribution center or manufacturing environment.
• Highly driven, self-motivated with ambition to learn and succeed
• High school diploma or GED equivalent
• Excellent customer service skills
• Proficient in the use of a computer and related software (Word, Excel, etc.)
• Strong written and verbal communication skills
• Strong problem-solving skills
• Detail oriented with a high level of accuracy
• Ability to perform duties with a sense of urgency, exceeding customer expectations
• Excellent organizational skills
• Ability to work in a dynamic fast paced environment
• Ability to manage high volume workflow
• Existing supervisors (external applicants) with less than 3 years of experience in a supervisory capacity are also encouraged to apply – prior supervisory experience is welcome!

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.