Call Center CSR
Customer Service Representative – Logistics Support If you’ve worked in a call center and know how to handle a high volume of customers without losing your cool, this could be a good fit. We’re looking for someone who can jump in, stay organized, and help customers get their issues resolved quickly. What you’ll be doing:
- Handling customer inquiries through phone, email, and chat
- Working through issues and aiming to resolve everything in one interaction when possible
- Updating customer info, processing requests, and documenting interactions
- Escalating more complex or urgent issues as needed
What we’re looking for:
- Previous call center or customer service experience (required)
- Proven communication skills and the ability to deal with frustrated customers
- Comfortable working in a fast-paced, high-volume environment
- Reliable, detail-oriented, and able to multitask
Nice to have:
- Experience in logistics or delivery-related roles
- Familiarity with systems that manage calls, chats, and emails
- Basic Microsoft Office skills
shift: First
work hours: 7 AM - 7 PM
education: High School
Responsibilities- Verify master data; communicate changes to Sales Admin, as needed
- Verify conditions and terms are correct; communicate misalignments to Sales Admin
- Ensure correct execution of sample orders
- Enter orders in SAP, follow standard procedure for order execution and pre-confirm to the customer
- Perform order processing checks (automated through workflow) and escalate to relevant functions to resolve issues (e.g. credit block, missing price)
- Provide order confirmation to customer
- Follow up on any order changes and coordinate internally and with the customer
- Resolve any OTC related complaints in coordination with other functions
- Respond to customers on order status inquiries through coordination logistics hub
- Create delivery from sales order (largely automated)
- Create, send, archive invoices and associated documentation to customer (automated)
- Receive customer complaints, enter complaints in CRM and assign appropriate investigator
- Ensure correct execution of return orders
- Issue credit/debit notes when necessary
- Regularly perform and prepare for month-end closure checks to ensure all orders are invoiced
- Coordinate customer requests, provide routine/OTC related documents to customers (e.g. CoA, MSDS)
- Call Center
- Call Center Support (1 year of experience is required)
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- ERP
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.