Pharmacy - Pharmacy Care Representative - Part time

Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Key Responsibilities & Essential Functions:

• Customer Service / Patient Care:
• Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
• Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
• Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
• Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Directs customers to counseling window for Pharmacist consultation
• Obtains /returns tills from bookkeeping; processes customer transactions at register
• Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Properly processes / clears prepaid prescriptions
• Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
• Completes contact patient queue
• Files / maintains prescription hard copies
• Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
• Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• May participate in other professional services activities
• Inventory Management:
• Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
• Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
• Complies with Return to Stock SOP to locate prescriptions via inventory management queue
• Ensures caps, vials, bags, etc., are correctly stocked
• Records fridge and freezer temperature logs
• Compliance / Sanitation:
• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
• Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
• Complies with Central Fill check-in procedures
• Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
• Removes trash from department; complies with trash compactor processes

Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

• Experience in retail -
• experience in pharmacy a plus -
• Experience working in a fast-paced environment -

• Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs -
• Strong communication and customer service skills -
• Mathematical skills (including calculating measurements) -
• PC skills, including MS Office and H-E-B software and programs required by the job -
• Cash-handling skills -
• Ability to maintain composure in high-stress situations -
• Ability to demonstrate strong telephone etiquette -
• Ability to manage multiple priorities and shift focus between tasks -
• Ability to work in a team environment -
• Ability to work with little direct supervision -
• Willingness to cross-train -

• or equivalent -

• Completion of all training and certification e.g -
• PCR -
• RXEVO -
• HIPAA -
• FWA -
• MethGuard -
• diversity -
• ACR -
• H-E-B Screener certification -
• Company orientation -

• Function in a fast-paced, retail, office environment
• Work rotating shifts, including nights and weekends
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Fulfill vision requirements for the job, specifically close vision and color vision
• Maintain H-E-B Rx screener status, including required recertification

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/01/2021