Certified Medical Assistant - HEB Wellness Primary Care Clinic - Rittiman

You'll serve as a coordinator / liaison between patients, physicians, and other health care team members.

Key Responsibilities & Essential Functions:

• Customer Service:
• Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
• Assists with check-in process; processes transactions required to begin / complete patient visits
• Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
• Resolves patient complaints; assists patients in all Clinic-related inquiries
• Promotes H-E-B Wellness Primary Care services
• Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
• Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
• Serves as a resource to patients; facilitates coordination of patient care
• Assists with patient referral process, and associated follow-ups
• Obtains referring physician orders and outside facility images / reports as necessary
• Patient Care:
• Performs patient intake interviews; takes medical histories; checks / records vital signs
• Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
• Replenishes medical supplies / materials
• Maintains collaborative, professional relationships with clinic staff
• Ensures adherence to HIPAA regulations

Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

• of experience in office -
• clerical -
• medical work -
• medical assistant -
• admissions rep -
• clinic support (preferred) -
• of experience in phlebotomy / blood drawing (preferred) -
• Experience in customer service -
• Experience working with electronic health records (preferred) -

• Knowledge of medical terminology -
• Proficiency in MS Office, related software / applications -
• Advanced interpersonal, customer service, and issue-resolution skills -
• Advanced written / verbal communication skills -
• Strong organization and follow-through skills; attention to detail -
• Bilingual skills (English - Spanish) a plus -
• Ability to quickly learn new procedures / processes -
• Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks -
• Ability to project process ownership, accountability, and initiative -
• Ability to work as part of a team; ability to work with minimal supervision -
• Ability to apply good judgment and logic in performing duties, and responding to customer needs -

• or equivalent -
• Preferred -

• Medical Assistant certification CMA -
• Basic Life Support BLS certification -

• Function in a fast-paced clinic / office environment
• Sit / stand for extended periods of time
• Regularly lift up to 20 lbs
• Work extended hours and / or rotating schedules

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 11/01/2018