Leasing Consultant

Position: Leasing Consultant FLSA Status: Non-Exempt Reports to: Property Manager

General Purpose

The Leasing Consultant provides information, onsite tours of the community, with the intent to lease apartments to prospective residents; provides customer service to existing residents to make a positive impact for the property.

• Actively participate in leasing and marketing of the community to maximize occupancy.
• Stand to meet and greet clients, prospects, and residents in a friendly and welcoming manner, always conforming to Fair Housing regulations.
• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Answer lease related questions in-person, over the phone or electronically. Involve Property Manager or Assistant Manager as needed.
• Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates.
• Advance preparation for new resident’s move-in by completing the Lease File Checklist prior to move in date by inspecting the unit, making sure the lease paperwork and keys are ready.
• Utilize the lead management system, record all activity and accomplish daily follow up with all prospective residents in accordance with the policy of the property.
• Inspect the model apartments and target apartments and tour path to ensure they are ready to show and make a good first impression to the potential residents.
• Review current rental rates, apartment sizes, availability, and the amenities of property, and understand and utilizes Revenue Management System (if applicable).
• Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping, bus lines, and be able to convert the knowledge into a selling benefit for the property.
• Shop competitive properties in person and over the phone, and understand their pricing, fees, concessions, and amenities.
• Develop full knowledge of application information required, understand the screening process and be familiar with the resident selection criteria.
• Understand and maintain an on-going resident retention program under the direction of the Property Manager.
• Maintain knowledge of current market conditions, as it pertains to your competition.
• Send renewal letters to residents and track the number of renewals.
• Courteously process resident communications including service requests, entering the request into Yardi and communicating the request to the Service Team.
• Accurately complete lease forms and collect rental deposits.
• Responsible for maintaining and updating Leasing Binder.
• Responsible for uploading all resident and property files to Yardi in accordance with the Resident File Policy in the Operations Manual.
• Clear and organize the desk and office areas to present a professional and pleasant “curb appeal” of the property.
• Efficient and timely processing of all required administrative forms, reports and related information.
• Attendance is imperative and this position will be required to maintain onsite hours.
• Other duties as assigned.

Job Qualifications

Knowledge:

• Knowledge of web platforms for virtual tours (i.e., Zoom)
• Competence in personal computer skills, Microsoft Office, (including Word, Excel, and Outlook).
• Yardi/Entrada experience is a plus.
• Basic math skills required.
• Learn and display knowledge of lease terms, unit specifications and all community policies.
• Achieve Fair Housing certification (within 3 days) prior to interaction with prospects and residents.

Skills:

• Strong oral and written communication skills

Ability:

• Maintain a positive attitude, professional appearance, and courteous disposition always.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Ability to learn new software.

Experience:

• 1-2 years sales and customer service experience.

Education:

• High School diploma or equivalent

• Continually need to maintain interpersonal communications.
• Continually need to interact with customers.
• Continually need to comprehend and follow established instructions.
• Rare to occasional ability to lift and carry up to 20 pounds.
• Occasional to constant sitting.
• Frequent to constant walking.
• Occasional to frequent climbing stairs.
• Rare to occasional simple grasping
• Occasional twisting of the neck and waist.
• Occasional reaching at or below the shoulder level.
• Frequent usage of verbal communication equipment.
• Rare to occasional squatting/bending/stooping.
• Occasional to Constant Repetitive Fine Manipulation.