Account operations supervisor

• Industry Knowledge: Hands-on experience with TMS software (e2open TMF or Descartes Aljex preferred) and US domestic ground freight (FTL, LTL, Intermodal) from booking through invoicing.
• Account Management: Proven ability to navigate client relationship challenges with composure, make sound escalation decisions, and build data-backed performance reports.
• Core Skills: Excellent written communication, proficiency in MS Office/Teams, and operational judgment.
• High-value/security-sensitive account management and experience running Quarterly Business Reviews (QBRs).
• SOP authoring, process improvement (root-cause analysis), and exposure to Power BI dashboards.
• Familiarity with cross-border documentation and specialized freight handling.

education: Bachelors

• perations & Tech: grasp of US ground freight (FTL/LTL/intermodal) and TMS platforms (e2open TMF/Descartes Aljex preferred); proficient in MS Office & Teams.
• Account Leadership: Proven track record managing client relationships through service failures with composure and accountability.
• Core Skills: Excellent written communication, data-driven narrative building for customer reviews, and sound operational decision-making/escalation judgment.

• Operations
• Managing
• 3PL Account Management (7 years of experience is required)
• customer operations (5 years of experience is required)
• Customer Relationship Management (7 years of experience is required)
• cross boarder (7 years of experience is required)
• intermodal (7 years of experience is required)
• Supervising
• Documentation of Operations
• Account Management

• Years of experience: 7 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.