IT Help Desk

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

• Associate degree or higher
• Help Desk Support (2+ years) NOT looking for Cyber security
• Microsoft Windows (2+ years)
• Active Directory (1+ years)
• Citrix (1+ years)
• 2+ years of experience in ANY of the following:
• Microsoft Office
• Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

• Provide first-level technical support and troubleshooting for IT-related issues
• Respond to incoming calls, emails, and tickets in a timely and professional manner
• Identify, diagnose, and resolve technical problems for clients
• Escalate complex issues to the appropriate teams for further resolution
• Document all support activities and resolutions in our ticketing system
• Collaborate with team members to continuously improve processes and procedures
• Participate in on-call rotation for off-hours support as needed
• Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

• Associate degree or higher in a related field
• Minimum of 2 year of experience in help desk support
• Proficiency in Microsoft Windows operating systems
• Experience with Active Directory and Citrix
• Familiarity with Microsoft Office applications
• Available for off-hours support on a rotating basis
• Knowledge of Microsoft Azure is a plus
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and troubleshooting skills