Customer Service / Inside Sales
PROtech Staffing Solutions Willoughby
One of our customers is searching for a Customer Service Representative / Inside Sales Rep
Responsibilities:
• Act as the key point of contact for all customer activities and communication.
• Communicates customers' needs throughout the organization.
Seeks to understand problems and constraints, and then creatively resolves issues.
• Review customer demand planning tools and enter purchase orders into ERP system.
• Create production jobs after researching customer order history, job production history, current production schedule, and inventory.
• Maintain customer records by updating ERP information and completing electronic retention.
• Participate in weekly conference call with customers to understand their expedite order needs and near term production requirements.
• Work with operations to optimize production schedule to meet customers' requirements.
• Prepare proof-of-delivery documents as required. * Issue Return Good Authorizations, follow-up on receipt and returns to customer.
Responsibilities:
• Act as the key point of contact for all customer activities and communication.
• Communicates customers' needs throughout the organization.
Seeks to understand problems and constraints, and then creatively resolves issues.
• Review customer demand planning tools and enter purchase orders into ERP system.
• Create production jobs after researching customer order history, job production history, current production schedule, and inventory.
• Maintain customer records by updating ERP information and completing electronic retention.
• Participate in weekly conference call with customers to understand their expedite order needs and near term production requirements.
• Work with operations to optimize production schedule to meet customers' requirements.
• Prepare proof-of-delivery documents as required. * Issue Return Good Authorizations, follow-up on receipt and returns to customer.
Staffing Solutions EnterprisesCleveland, 21 mi from Willoughby
pricing
• Order entry support
• Preparing sales agreements and contracts
• Responding to customers via phone and email
To be successful youll need the following:
• Admin and customer service experience, 3 years
• A love of design
• A Team Player...
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Qualifications
• Loan Officers: The candidate should have...
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