ST - Field Operations Service Technician
Company: Alpen High Performance Products
Location: Nationwide (Travel Required)
Compensation: $19–$31 per hour, depending on skills and experience
Job Type: Full-Time
About the Role
As a Field Operations Service Technician, you will represent Alpen on-site at customer locations, performing hands-on service, repair, and adjustment of high-performance windows and doors.
This is a field-based, construction-focused role requiring mechanical aptitude and comfort working with tools and building materials. It is not an IT or desk-based position.
You’ll travel throughout the continental U.S., working independently while staying closely connected to a supportive internal team.
Key Responsibilities- Travel to customer sites to assess, repair, and service Alpen window and door systems
- Diagnose and resolve issues related to installation, product performance, or hardware
- Perform adjustments, repairs, and field modifications in accordance with AAMA standards
- Evaluate job site conditions and determine practical, on-the-spot solutions
- Complete detailed Field Service Reports using a tablet or laptop
- Communicate clearly and professionally with customers and internal teams
- Safely lift and handle materials weighing up to 75 lbs.
- Hands-on construction experience preferred (remodeling, framing, finish carpentry, exterior work, or window/door installation)
- Strong mechanical aptitude and ability to troubleshoot physical systems (not software/IT systems)
- Experience with window and door installation from start to finish, including trim work
- Familiarity with window/door hardware systems (casement, awning, hung, sliding, European inswing, sliding glass doors)
- Strong customer service and communication skills
- Self-motivated with strong attention to detail and organization
- Comfortable using basic digital tools for reporting (no advanced technical/IT skills required)
- Valid, travel-ready U.S. Driver’s License
- Bilingual in Spanish is a plus
What We’re Looking For
We’re looking for someone who enjoys working with their hands, solving real-world problems on job sites, and delivering a great customer experience. This role is ideal for individuals with a background in construction or skilled trades who are comfortable traveling and working independently.
Benefits- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Company-Paid Major Holidays
- Travel opportunities
- Ongoing training and development