Call Center Customer Service Representative

Location: Houston, TX 77032 (100% on site) Start Date: Monday, October 19 Schedule: Full time; must have open availability to work any shift Monday-Friday 7AM-7PM; permanent shifts determined after training is complete. Training: Monday-Friday 8AM-5PM Key Responsibilities

• Multi-Channel Engagement: Resolve customer queries and complaints efficiently via Phone, Email, Chat, and other communication channels in a blended agent environment
• First-Contact Resolution: Drive a "quality first" philosophy to resolve issues on the first interaction whenever possible
• Problem Solving: Analyze complex customer issues and implement effective solutions that benefit both the customer and the company
• Data & File Management: Maintain accurate, up-to-date customer records, process inquiries, enter new information, and document call details according to standard operating procedures
• Issue Escalation: Promptly identify, prioritize, and escalate critical issues to the appropriate team members

• Education: High School Diploma or GED required; college coursework or degree is a plus
• Experience: Prior experience in a contact center or customer service environment is required. Experience in the logistics industry is a plus
• Communication Skills: Excellent written and verbal English communication skills, effective active listening, and demonstrated ability to diffuse sensitive or difficult customer situations
• Technical Proficiency: Basic PC proficiency and experience with Microsoft Office Suite (Word, Excel, Lync, SharePoint) and web-based software applications. Experience with multi-channel contact center systems (Voice, Email, Chat, Social Media) is a plus
• Key Competencies: Confident, resilient, team-oriented, punctual, self-motivated, and capable of maintaining stable performance under pressure

education: High School

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Call Center Support (2 years of experience is required)
• Customer Service (2 years of experience is required)
• Customer Relationship Management (2 years of experience is required)
• Billing
• Typing Skills (5 years of experience is required)
• Excel (1 year of experience is required)
• Claims Processing
• Data Entry (2 years of experience is required)

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.