Client Services Specialist

Primary Job Responsibilities:

• Perform initial setup calls with clients to outline expectations for the software setup/on-boarding process.
• Directly responsible for coordinating and performing the onsite documentation and data gathering of the asset/equipment information at the customer facility.
• Responsible for coordinating field documentation (data packets, photos, etc.) data prior to and following onsite visits for the field team.
• Responsible for the data entry related to data gathered on assigned projects (i.e. dropping and naming devices and a portion of quality control).
• Responsible for validation of data entry information through coordination with other team members such as Site Coordinators and/or Project Managers to resolve discrepancies or missing information.
• Document hours, status, and results in current project tracking application.
• Instrumental in delivering a quality solution to our customers and will be responsible for utilizing adopted quality control processes.
• Work with the services team to develop, execute, and maintain effective learning programs and curriculum that accelerate client adoption of FacilityONE products.
• Provide custom training onsite and using remote classroom functionality to customers and internal resources when necessary.
• Full understanding and capabilities of the FacilityONE product offering.

• Coordinate with the services and sales teams during portions of the project, such as project kick-off, and project close-out to ensure a smooth transition
• Be a role model for FacilityONE company culture
• Is responsible for scheduling and managing all travel arrangements within budget guidelines
• 75% travel is required
• Other assigned duties as necessary

Requirements:

• 1-2 years client-facing experience is desired
• Excellent written and oral communication skills that enable clear and concise exchanges with customers and colleagues
• Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment
• Self-motivation and attention to detail
• Complete understanding and working knowledge of common Microsoft applications and industry-standard computer skills

Salary and Benefits:

• Negotiable based on experience and credentials
• Health Insurance, PTO, Holidays, 401(k), Life Insurance